Insurance Coordinator

We are Landsec

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them. This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe. Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life. We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world. Places where life happens. Where businesses grow. And where cities are defined.

Location:

This is a hybrid role based at our London Victoria office. The position requires attendance in the office three days per week, with flexibility around which days.

The Team:

The role reports into the Group Insurance Director and works closely with the Insurance Advisor, who was recently promoted from this very position. Their progression is a great example of the development opportunities available within the team and reflects our commitment to recognising talent and supporting career growth.

The role:

To support the Group Insurance Director in the effective delivery of insurance operations across the business, including claims coordination, risk improvement initiatives, process ownership, and stakeholder engagement. This role plays a key part in ensuring the smooth execution of insurance-related activities and driving continuous improvement in systems and reporting. It also offers valuable hands-on experience across a broad range of insurance functions and supports the pursuit of professional qualifications.

Salary: Competitive

Principle Accountabilities:

Insurance Claims Management

Coordinate insurance claims across the group, ensuring timely and accurate resolution through effective engagement with internal stakeholders and external providers. Review Riskwise incident reports and coordinate goodwill gestures (e.g., fruit basket deliveries) for affected customers as appropriate.

Systems & Process Leadership

Act as the insurance lead for Dynamics 365 (D365), collaborating with the Data & Technology team to identify and implement process improvements that enhance insurance operations.

Risk Management & Survey Coordination

Manage the risk improvement process and fund, including monthly insurer meetings, application reviews, and the scheduling and oversight of Reinstatement Cost Assessments and insurance surveys. Ensure all required information is gathered and queries are resolved efficiently.

Reporting & Communication

Produce biannual management information packs for site teams, providing insights into claims performance, risk data, and broader insurance matters.

Insurance Renewals & Data Oversight

Support renewal processes by collecting internal data, preparing insurer submissions, and maintaining the sub-£3 million project tracker with quarterly declarations.

Financial Administration & Stakeholder Engagement

Raise purchase orders and ensure prompt payment of insurer and supplier invoices across engineering, corporate, and financial lines policies. Attend monthly meetings with brokers, claims contacts, and insurer risk teams to drive alignment and progress on key initiatives.

Essential Criteria

Proficient in Microsoft Office applications.

Willingness to work towards professional insurance qualifications (e.g., CII).

Strong interpersonal skills and ability to build effective working relationships.

Excellent written and verbal communication skills.

Proactive and organised with a logical approach to tasks.

Ability to work under pressure and meet deadlines.

Commitment to delivering results and contributing to team success.

Life and Benefits at Landsec

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Below are some of our core benefits, make sure to visit our My Total Reward page for more information.

Performance based annual bonus plan

25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.

Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.

Private medical insurance, Health Cash Plan, Life assurance and income protection.

Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)

Two different share plans enabling you to share in the success you will help to build

Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause

Diversity and Inclusion

At Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.

We strive to ensure all our information, and services are accessible to and usable by everyone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing

To find out more about our approach, visit our Diversity and Inclusion page.

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