Software Engineer

Job Description

We are looking for a highly capable Software Engineer to support and enhance our Freshservice platform within a manufacturing environment. This is a Contract position based in New Albany, Ohio, requiring expertise in automation, integration, and customization to optimize IT operations and business workflows. The ideal candidate will excel in developing tailored solutions, troubleshooting issues, and collaborating with cross-functional teams to meet organizational needs.

Responsibilities:

• Customize the Freshservice platform, including workflows, forms, templates, and service catalogs, to meet specific business requirements.

• Design and implement automated processes for IT operations such as incident management, change management, and service requests.

• Develop custom applications, widgets, and dashboards to improve platform functionality and user experience.

• Integrate Freshservice with external systems using APIs, webhooks, and other integration tools.

• Create and maintain detailed reports and analytics to track IT performance metrics, KPIs, and SLAs.

• Troubleshoot and resolve issues related to scripts, workflows, and integrations to ensure system reliability.

• Collaborate with IT and business teams to align Freshservice solutions with operational goals and requirements.

• Conduct thorough testing of customizations and integrations to ensure seamless functionality.

• Stay updated on Freshservice platform updates and industry best practices to enhance system capabilities.• Proficiency in JavaScript and React.js for developing and customizing applications.

• Hands-on experience with API development and application integration, including REST APIs and webhooks.

• Solid understanding of IT Service Management processes and workflows, preferably within a manufacturing environment.

• Proven ability to create automated workflows, business rules, and notifications within Freshservice.

• Experience developing custom apps, widgets, and dashboards tailored to organizational needs.

• Strong problem-solving skills with keen attention to detail.

• Excellent communication skills for effective collaboration with technical and business stakeholders.

• Familiarity with data reporting, analytics, and performance tracking within IT systems.