Medical Support Assistant

This position is located in Specialty Care at the Chalmers P.

Wylie VA Medical Center.

Duty Location is in Columbus, OH.

The Medical Support Assistant (MSA) is responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.

FUNCTION OR SCOPE OF ASSIGNED DUTIES: * The Medical Support Assistant independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting.

* The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.

* Assignments at this level include, but are not limited to: * scheduling, canceling, rescheduling patient appointments and/or consults; * entering no-show information; * monitoring appointment requests from multiple electronic sources; * participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; * verifying and updating demographics and insurance information when patients check-in for appointments.

* Coordinates administrative functions relating to emergency and nonemergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status.

* Advises clinical staff on current administrative processes.

Work Schedule: Monday-Friday 8:00am-4:30pm or 8:30am-5:00pm Recruitment Incentive (Sign-on Bonus): Not Authorized Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Authorized Virtual: This is not a virtual position.

Functional Statement #: 91462-A Permanent Change of Station (PCS): Not Authorized