Project Manager

Job Description

Description:

About Us

We are a customer-focused company specializing in print and production services. Our team is dedicated to delivering high-quality solutions and building lasting relationships with our clients. We’re currently seeking a Project Manager to join our team and help drive customer satisfaction and operational excellence.

Responsibilities

Collaborate with sales team and customers to define needs and select appropriate materials and methods.

Enter and verify job information in the MIS system; ensure accuracy and alignment with estimates.

Communicate proactively with sales team, management, operations, and customers regarding job status and updates.

Assist in resolving customer concerns related to changes, errors, quality, or service.

Support Sales during customer visits, meetings, and tours; provide backup support when needed.

Attend daily production/scheduling meetings and provide relevant updates.

Participate in press checks and assist with proofing processes.

Order job materials and third-party services.

Close jobs within 48 hours of shipping and submit for costing and invoicing.

Create press layouts and assist with job planning.

Understand and apply knowledge of printing technologies (offset, digital, wide format, finishing, mailing, fulfillment, online ordering).

Foster positive working relationships with co-workers and clients.

Qualifications

Experience in account management or customer service, preferably in a print or production environment.

Strong communication and organizational skills.

Ability to manage multiple projects and meet deadlines.

Familiarity with estimating and MIS systems is a plus.

Team-oriented with a proactive approach to problem-solving.

Benefits

Competitive salary

Health, dental, and vision insurance

Paid time off

Professional development opportunities

Supportive and collaborative work environment

Requirements:

Full-time