Distribution Center Quality Assurance Manager - Pharmaceutical & Vet

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes.

We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best.

Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

This is a hybrid role, with a partial in-office presence required in our Dublin, OH office; occasional travel to In-Clinic sites may be necessary for audits or team engagement.

Summary As Manager of Quality Assurance, In-Clinic at Covetrus, you will play a crucial role in our commitment to providing high-quality veterinary medications and ensuring the safety and health of animals.

This role supports regulatory compliance by preparing, testing, and monitoring internal processes to meet government and agency requirements.

It involves conducting and assisting with audits, assessing risks, maintaining documentation, and coordinating regulatory submissions across departments.

This position may also serve as a liaison with regulatory agencies on defined matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned.

* Lead and manage a team of Quality Assurance professionals, providing coaching, performance feedback, and development opportunities to ensure high engagement and effectiveness.

* Oversee the implementation and maintenance of quality systems and processes to ensure compliance with applicable regulatory requirements across In-Clinic Operations.

* Coordinate and conduct internal audits, risk assessments, and gap analyses to proactively identify areas for improvement and ensure operational readiness for external inspections.

* Serve as the primary point of contact for regulatory agencies on defined matters, facilitating communication, and ensuring timely resolution of compliance issues.

* Collaborate cross-functionally with In-Clinic Operations, Legal, and Regulatory teams to prepare and submit documentation packages for external audits, inspections, and regulatory findings.

* Monitor and analyze quality metrics and trends to drive continuous improvement initiatives.

* Develop and maintain SOPs, training materials, and documentation to support consistent quality practices across all In-Clinic locations.

* Support change management efforts related to quality and compliance, ensuring alignment with organizational goals and regulatory expectations.

QUALIFICATIONS: EDUCATION AND/OR EXPERIENCE * Bachelor's degree in a relevant field such as Quality Management or related discipline preferred; equivalent combination of education and experience considered.

* 5+ years of experience in quality assurance or regulatory compliance, preferably within a pharmaceutical distribution environment.

* 2+ years of people management experience, including leading teams, coaching, and performance development.

* Experience with regulatory audits, documentation control, and risk management.

CERTIFICATES, LICENSES, REGISTRATIONS (Preferred, not required) * Certified Quality Auditor (CQA) or Certified Manager of Quality/Organizational Excellence (CMQ/OE). * Lean Six Sigman Green Belt or higher.

* Regulatory Affairs Certification (RAC). COMPETENCIES (SKILLS AND ABILITIES) * Strong knowledge of quality systems, regulatory standards, and compliance frameworks.

* Excellent leadership and team development skills, with the ability to motivate and guide a distributed team.

* Proficient in audit planning and execution, root cause analysis, and corrective/preventive action (CAPA) processes.

* Effective communication and collaboration skills across cross-functional teams with external regulatory bodies.

* High attention to detail, analytical thinking, and problem-solving abilities.

* Comfortable with data analysis tools, quality management software, and Microsoft Office Suite.

HOURS AND REPORTING * Reports directly to VP, Quality & Regulatory Operations.

* This is a hybrid role, with less than 50% in-office presence required; occasional travel to In-Clinic sites may be necessary for audits or team engagement.

PHYSICIAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

* Must be able to work in a standard office environment and occasional distribution center/pharmacy operations settings, which may involve standing or walking for extended periods.

* Ability to manage multiple priorities in a fast-paced, dynamic environment with minimal supervision.

We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program: * 401k savings & company match * Paid time off * Paid holidays * Maternity leave * Parental leave * Military leave * Other leaves of absence * Health, dental, and vision benefits * Health savings accounts * Flexible spending accounts * Life & disability benefits * Identity theft protection * Pet insurance * Sales Positions are eligible for a Variable Incentive * Certain positions may include eligibility for a short term incentive plan Covetrus is an equal opportunity/affirmative action employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.