Customer Service Coordinator

Job Description

Description:

BridgeTower Media is seeking a seeking a part-time (20 hours/week, 3 days per week) Customer Service Coordinator in our Public Notice Department. This individual will act as a liaison for our clients seeking placement for public notices within multiple states for both print and online distribution. This is an in-office role based in 201 N. Main Street, Suite 101, Monroe, NC 28112.

Duties + Responsibilities:

Assist clients with all legal ad placement needs including deadlines, ad submission, proofreading, confirming publication, cancellations, affidavits, and invoices.

Manage detailed and sometimes repetitive tasks with urgency and accuracy; ensure completeness and correctness.

Work independently with minimal supervision.

Provide additional administrative and sales support, including invoicing, tracking, report building/sharing, event support and other duties as business needs arise.

Skills + Requirements:

Proven track record of inbound and outbound customer-centric support: 1–3 years in general office/data entry, customer service, call center, or account management.

Strong relationship-building skills, especially via remote channels.

Exceptional attention to detail with strong organizational and follow-up skills.

Able to manage multiple priorities within a fast-paced, deadline-driven environment.

Excellent written and verbal communication; articulate and professional with clients and internal teams.

Independent self-starter who can also work collaboratively.

Solid knowledge of MS Office and basic office equipment.

Strong typing skills (80 WPM minimum).

Reliable home internet connection with minimum 50mbps up/10mbps down.

What does BridgeTower Media offer?

A competitive benefits package that includes health, vision, dental, life, short- and long-term disability coverages

Free 24-hour TeleMedicine and TeleCounseling Services

Unlimited PTO

Tuition Assistance Program

Weekly Pay

401K with a company match

Summer weekend jumpstart hours-off at 2PM on Fridays

Growth opportunities to build your career.

Who is BridgeTower Media?

BridgeTower Media is one of the country’s leading business-to-business media companies with 44 print and digital publications in more than 20 U.S. markets. BridgeTower Media empowers communities with insights and connections to ignite growth in the business, legal, and construction industries. Through a collection of authoritative media properties and publications across the United States, we have deep relationships in the communities we serve, enabling us to provide unparalleled access to industry leaders and expert information.

BridgeTower Media and all subsidiaries are Equal Opportunity Employers and value diversity in our workplace.Requirements:

Part-time

Hybrid remote