Receptionist - Casual

Come use your people and organisational skills to help us make a difference to the lives of pets and people in Dublin!

About Us

The Irish Blue Cross is a long-established animal welfare charity. Our mission is to offer affordable veterinary care to eligible owners; promote welfare and responsible pet ownership; and alleviate the suffering of animals.

You’ll be joining a close-knit and caring team of vets, nurses, and support staff, committed to providing this vital service for our clients and their pets while supporting each other’s wellbeing and development.

The Role

We are seeking a Casual Receptionist to join our dedicated team at our Inchicore Clinic.

This flexible role is ideal for someone who enjoys working with people and animals in a fast-paced, rewarding environment. As the first point of contact for clients, you will provide professional, friendly, and efficient front-of-house support to ensure the smooth running of our busy clinic.

You will assist with appointments, client queries, and administrative duties, helping our team deliver compassionate care to as many pets as possible.

Key Duties

Welcome clients and ensure a professional, caring experience at all times

Manage phone calls and emails efficiently and courteously

Schedule and confirm appointments

Verify client eligibility and maintain accurate records

Handle payments and adhere to cash-handling procedures

Maintain a tidy, organised reception and waiting area

Liaise with suppliers and coordinate deliveries/collections

Provide administrative and clerical support to the veterinary team

Assist with mobile clinic duties and general clinic upkeep when required

Communicate effectively with staff to ensure smooth clinic operations

About You

You are professional, reliable, and empathetic with excellent communication and organisational skills. You remain calm under pressure, have strong attention to detail, and take pride in providing excellent customer service.

Experience in a veterinary or medical reception environment is an advantage, but not essential.

You will have a positive, flexible, and caring approach towards The Irish Blue Cross, its teams, clients, and their pets.

Requirements

Excellent communication and interpersonal skills

Good computer and data entry skills with attention to accuracy

Ability to multitask and prioritise in a busy environment

Professional, courteous, and client-focused manner

Ability to follow procedures and maintain confidentiality

Friendly, team-oriented attitude with willingness to learn

Desirable:

Experience in a reception or customer service role (veterinary or medical preferred)

Cash handling experience

What We Offer

Flexible, casual contract

Exposure to a high-volume, varied caseload in a respected clinic

Supportive team environment with opportunities to learn and grow

The chance to make a real difference in the lives of pets and the people who care for them

Canteen facilities, free car parking, and bike-to-work scheme

Employee Assistance Programme (EAP)

A friendly and committed team that values your contribution

No OOH or bank holiday

Up to 4 weeks’ annual leave (pay) accrued

How to Apply

For an informal and confidential discussion about the role, please contact Laura Mock (Head of Veterinary Services) at .

To apply formally, please email your CV and cover letter to Laura Mock (Head of Veterinary Services)

Applications will be reviewed on a rolling basis — we look forward to hearing from you.