PC Support Technician

The position will:

• Perform basic workstation troubleshooting and maintenance by collection of information to respond and or resolve routine tier 1 and tier 2 level problems.

• Troubleshoot Windows 10/11 OS.

• Troubleshoot peripheral devices, including printers, scanners, and mobile devices.

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

• Provide basic diagnosis, analysis and resolution of issues.

• Extra consideration will be given to candidates with the ability to independently image and or reimage equipment in preparation for deployment.

• Candidates with at least 2 years of verifiable experience working on a technical call center, including hands-on knowledge with computer hardware, software, and networks.

• Candidates with key work experience and attributes, including:

o Excellent written and oral communication skills.

o Strong problem-solving and diagnostic skills.

o Attention to detail.

o Ability to provide customer service to clients over the phone and in-person.

o Ability to work well with staff in a group setting when needed.