Field Engineer

Job Summary and Responsibilities

SUMMARY

The Field Engineer is responsible for providing high-quality service and evaluating customer's requests in all customer technical spaces, including, but not limited to data centers, mobile telephone switch centers, central office wire centers, and designated enterprise spaces. The Field Engineer is required to take excellent care of our customers, build relationships, question things and take action, work hard, work smart, and enjoy the experience.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Receives and analyzes input document from customer, paying close attention to critical dates and detailed information supplied.

Contacts customer to schedule site survey (if feasible) and gathers the necessary form and drawings for the walk through.

If feasible, conducts detailed Engineering site survey with the customer, or independently as needed.

Furnishes survey information for development of the bid or customer specific response forms.

Compile list of all required material types, quantities, cable lengths, etc to complete requested work.

Prepares/issues, as needed, detailed job spec, and drawings prior to the installation start date.

Creates a presence and maintains a continuing dialog with the customer in order to proactively plan/recommend future projects.

Recommends changes to standard material libraries to ensure that the appropriate supplies are being provided.

Assist in updating procedures as required to meet customer or equipment requirements.

Assists field installation groups in resolving technical issues.

Attends customer held meetings, as needed.

Performs other duties as requested by Manager

Driving is an essential function of this position.

SAFETY DUTIES & RESPONSIBILITIES

Adhere to, promote, and accept personal responsibility for compliance to:

Federal and Local Occupational Safety and Health Regulations

Industry Consensus Standards

KGP Injury and Illness Prevention Program Manual

Participate in job site safety/hazard analysis when applicable

Qualifications

QUALIFICATION REQUIREMENTS

Exhibit personal power and leadership

Exhibit self-awareness

Exhibit a tendency for continuing education and self-improvement

Exhibit enthusiasmand determination

Exhibit industry awareness

Exhibit intellectual curiosity

Exhibit exceptional organizational skills

Exhibit a strong problem-solving approach

Exhibit strong verbal and written communication skills

Exhibit the ability to define problems, collect data, establish facts, and draw valid conclusions

Must be able to demonstrate valid driver's license with acceptable driving record. Must be able to provide proof of insurance.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent, Technical degree preferred

Possess 1 1 2 years-experience or equivalent as determined by training program and demonstrated proficiency

Demonstrate proficient use of Microsoft programs and applications

Demonstrate proficient use of IOS and/or Android applications

LANGUAGE SKILLS

Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Work at heights

Work at depths, such as under raised floors, underground vaults, etc...

Bend or twist the body into unusual positions while working

Coordinate body movements when using tools or equipment

Maintain balance while performing construction tasks while on a ladder

Reach with hands and arms, stoop, kneel, crouch or crawl

Reach and stretch to position equipment and fixtures while maintaining balance

Use hands and fingers to handle, feel, and/or manipulate small wires and objects

Regularly walk and perform physical tasks all day without becoming overly tired

Occasionally lift and/or move up to 49 pounds; participate in group lifts for 50+ pounds. Carry objects weighing up to 49 pounds for short distances.

Work shifts longer than eight hours in duration

Push or pull heavy objects into position and apply muscular force quickly to objects and equipment

Distinguish between colors

Work in a noisy environment

TRAVEL

Willing to travel extensively

Must have reliable transportation and the ability to transport minor job-related tools and minor equipment to work locations.