Urban Outfitters Operations Department Manager - Belfast, UK

Location

This position is located at 43-45 Ann St, Belfast,, BT14ED United Kingdom

Role Summary

The main objective of this role is to assume total department accountability for sales, service profitability and loss prevention. To achieve a department environment that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute employee development. To assist senior management with all general store operations that falls within their sphere of responsibility. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters “Peers Teaching Peers” philosophy.

What You'll Be Doing

People:

Recruit, motivate, develop and lead a store team

Manage all aspects of performance development within the department team (Performance Appraisals, Individual Development Plans, Coaching and Counselling and Disciplinary actions)

Recognise and develop talented individuals for advancement and growth within the organisation

Uphold Company standards and act as a positive role model to others

Leadership & Communication:

Inspire, motivate and encouraging teamwork among the team

Conduct productive daily meetings to ensure that goals are met

Effectively delegate projects while at the same time allowing others the creativity to succeed by making their own decisions

Possess excellent communication skills in both written and verbal form

Managing the Environment:

Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment

Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management

Achieve Company-average mystery shop results by uphold the Company’s mystery shop standards

Operations:

Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures

Achieve the store stock loss goals by overseeing adherence to loss prevention practices

Assist in upholding Company Health & Safety regulations at all times in order to protect employees and customers against accidents and incidents

Merchandising & Display:

Manage all aspects of the assigned department in collaboration with the Visual Merchandising Manager with regard to: training, shipment placement, markdowns, transfers, merchandising and store standards

Understand and interpret current fashion trends in local markets in order to generate creative solutions

Take an active role in ensuring floor sets for the department are well organised and scheduled appropriately

Commercial Awareness:

Maximise departmental sales through analytical and creative management of merchandise from receipt to sales

Utilise Company reports to react to trends and drive business

Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community

Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends

Demonstrate entrepreneurial skills to achieve and exceed store targets

What You'll Need

Experience in a management role working in a fast paced, high volume fashion retail environment

Demonstrates strong operational skills

An understanding of the Urban Outfitters culture and its appeal to the local market

Ability to drive sales through excellent service, strong visual presentation, and a full understanding of the business

The Perks

Work Life Balance:

‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement

Wellbeing:

Employee Assistance program to support with mental, physical and financial health

Discount off external gym memberships

Private Medical Insurance for eligible employees

Employee Discounts:

Up to 40% employee discount at all URBN Brands

Travel:

Season ticket loan for eligible employees

Cycle to work scheme for eligible employees

Continued Development:

We offer structured support within the business alongside continued learning and development

#UrbanEU

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.

Full-Time