Front Office Executive
Description:
About Us:
We believe that exceptional travel experiences should be accessible to everyone without compromise. Whether you’re travelling with friends, family or are a solo adventurer seeking new horizons, we offer a stay that is affordable, eco-conscious, and truly unforgettable. We have one property operational and plan to open 5 more in the next 2 years.
Role: Front Office Executive
Location: Tapovan, Rishikesh
Compensation Structure: Salary + Accommodation + Food
Role & Responsibilities (indicative):
o Register guests and assigns rooms. Accommodates special requests whenever
possible.
o Assist in pre-registration and blocking of rooms for reservations.
o Adhere to proper credit, check- cashing, and cash handling policies and procedures.
o Understand room status and room status tracking.
o Understand room locations, types of rooms available, and room rates as well as the
activities and services of the property.
o Present options and alternatives to guests and help in making choices.
o Use suggestive selling techniques to sell rooms and to promote other services of the
hotel.
o Coordinate room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
o Maintains guest room key storage and supervise access to safe deposit boxes/rooms.
o Perform cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
o Work closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
o Understand and perform all safety and emergency procedures.
o Maintain the cleanliness and neatness of the front desk area.
Background:
o 1-5 years of relevant experience in the hospitality industry playing similar roles.
o Degree/Diploma in Hotel Management will be a plus