Assistant General Manager (Miss J's Cafe)

Job Description

Position Summary:

Miss J’s Café is seeking a motivated and hands-on Assistant General Manager (AGM) to help lead daily operations and support the overall success of the café. The AGM will work closely with the General Manager to ensure a warm, welcoming guest experience, efficient operations, and a positive team environment. The ideal candidate brings strong leadership skills, a love for great food and community, and the ability to multitask in a fast-paced setting.

Key Responsibilities:

Support the General Manager in day-to-day operations including front-of-house and back-of-house management.

Lead, train, and supervise café staff to ensure high standards of service and performance.

Help manage scheduling, shift coverage, and labor costs.

Monitor food quality, presentation, cleanliness, and customer satisfaction.

Assist in inventory tracking, ordering supplies, and reducing waste.

Step in to perform team member duties (barista, cashier, server, etc.) when needed.

Resolve customer concerns promptly and professionally to maintain a positive reputation.

Ensure compliance with health, safety, and sanitation standards.

Support marketing efforts such as daily specials, social media posts, or community events.

Take initiative in identifying areas for improvement and developing solutions.

Fill in for the General Manager during absences.

Qualifications:

Previous food service or hospitality management experience (1–2 years preferred).

Strong leadership, communication, and customer service skills.

Passion for hospitality and creating a welcoming environment.

Ability to handle multiple tasks and stay calm under pressure.

Reliable, detail-oriented, and self-motivated.

Familiarity with POS systems, basic financial reporting, and scheduling tools is a plus.

Flexible availability, including early mornings, weekends, and holidays.

Full-time