Visitor Experience Representative

Position: Visitors Experience Representative

Status: Full-time Non-Exempt

Reports to: Senior VE Manager

Location: Remote work is not available for this position

Shifts: Wednesday - Sunday, 8:30am to 5:30pm, some evenings and holidays required on occasion

Who We Are

From bespoke bourbon production to boundary-pushing brands, Lofted Spirits is where tradition meets transformation. Expanding on the work started by Peter Loftin in 2016, and today the number one producer of Kentucky contract whiskey, Lofted Spirits pioneered a world-class, industry-shaking approach to custom contract distillation while developing some of the fastest growing brands in American Whiskey, Bardstown Bourbon and Green River. A unified entity, Lofted Spirits is built to lead the global whiskey industry, delivering exceptional experiences through innovation, trust and transformative industry impact while crafting some of the world's most desired and awarded whiskies. Lofted Spirts joined the Pritzker Private Capital family of companies in 2022. Learn more at LoftedSpirits.com.

Bardstown Bourbon Company is pushing the boundaries of innovation while honoring the traditional art of making great whiskey. With the most modern, technically advanced whiskey distillery, Bardstown Bourbon combines the highest quality distillation and spirited hospitality into a modern, authentic bourbon experience unlike any other on the Kentucky Bourbon Trail™. Bardstown Bourbon Co. is working to push the entire industry in a direction that is more innovative, more transparent and more collaborative. Bardstown Bourbon was named 2023 Worldwide Whisky Producer of the Year by IWSC, Brand Innovator and Distiller of the Year at the 2025 Icons of Whisky, and the brand's Amrut Indian Whisky collaboration, the first of its kind, was honored as the highest-rated American Whiskey by Whisky Advocate in 2024. Bardstown Bourbon Co. is part of Lofted Spirits, one of the largest American Whiskey distillers in the U.S. For more information visit BardstownBourbon.com.

Green River Distilling Co. is a celebration of classic Kentucky - honoring the past while staying firmly planted in the present. The 10th oldest licensed distillery in Kentucky (DSP-KY-10), Green River is known as "the Whiskey Without Regrets," and enjoys a rich history dating back to 1885. Reintroduced in 2022, Green River Distilling Co. proudly calls Owensboro, Kentucky home and serves as the westernmost outpost of the Kentucky Bourbon Trail™. Authentic and approachable, Green River offers a growing portfolio of whiskeys crafted from historic mashbills. Blended to create a smooth and welcoming taste profile, Green River Distilling Co. is a true testament to simplicity and quality going hand-in-hand. Green River is part of Lofted Spirits, one of the largest American Whiskey distillers in the U.S. For more information visit greenriverwhiskey.com.

Job Summary

We are looking for an enthusiastic Visitors' Experience Representative to provide an excellent guest experience. This position will rotate between our check-in desk, tasting bar, and retail store as well as lead guided experiences throughout the facility. A passion for working with the public and willingness to be cross trained on all three positions is required. Must be able to work efficiently in a high-paced setting. This is an hourly plus tips position.

Essential Job Duties and Responsibilities

Must be willing to cross-train for check-in desk, tasting bar, and retail store

Responsible for taking phone reservations for tours and restaurant and accurately input data into the POS Focus System

Greet and check-in guests for tours and tastings

Responsible for checking guests' ID to confirm legal drinking age of 21

Ensure that the Visitors Center is set up properly, stocked, and always clean

Keep the tasting bar and area clean, i.e., wipe down bar surfaces, sweep and mop floors (when spills happen), remove and clean used glassware, clean coolers and storage areas, and empty trash receptacles, if full.

Enthusiastically engage all guests upon arrival and departure

Answer questions regarding the tours and give accurate directions to the facility

Assist and lead bourbon tastings and facility tours, while positively interacting with guests

Upon departure, thank guests for visiting our facility and invite them back

Maintain and execute the highest health standards, sanitation and cleanliness in the beverage/bar area to meet local, state and government guidelines

Strictly abide by state liquor regulations, particularly those prohibiting service to minors and driving while under the influence.

Ensure a clean, safe environment for all guests and staff

Maintain, monitor, and restock restrooms throughout shift

Must be willing to participate in continuous training and educational opportunities offered by Bardstown Bourbon Company

Must learn Bardstown Bourbon Company distillery practices and products

Must be willing to take the company-paid course and become a certified Stave & Thief Executive Bourbon Steward

Commitment for the Company's ISO program including the quality and food safety of our products.

Other duties as assigned

Desired Skills and Qualifications

Must be a self-motivator and a strong team player

Willing to learn new skills

Ability to speak and write fluent English

Strong interpersonal and excellent communication skills

Positive attitude a must

Must have problem solving skills and the ability to multi-task

Ability to work enthusiastically with a wide demographic of guests

Education and Experience

A high school diploma or GED

Previous experience in customer service

Ability to speak and write English fluently

Excellent communication and interpersonal skills

Ability to multi-task

Basic computer skills

Physical Requirements

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential function of this job.

Frequently required to stand and walk for at least an hour at a time; occasionally sits

Reaches, bends, and stoops frequently

Ability to kneel, crouch or crawl; talk, hear, taste and smell

Occasionally lift and/or move up to 30 pounds

Must be able to determine wait time based on Visitors Experience procedures

Frequent washing of hands

Frequent exposure to fluctuating temperatures indoors and outdoors

Mobility to climb stairs

Our Company is committed to equal opportunity in all aspects of employment. It is the policy of our Company to provide full and equal employment opportunities to all employees and potential employees, without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

NOTE: The Company reserves the right to modify or apply this Job Description in any manner necessary to conduct its business and meet its goals and objectives. This Job Description does not imply that these are the only functions of the job, or the only essential functions of the job. Other duties and responsibilities may be required in this position.