Customer Service Representative (CSR)

Job Description

As Kelley Brothers continues to grow and the busy season begins, we’re looking for the right candidate to join our team — someone who thrives in a fast-paced environment, genuinely cares about people, and wants to grow with a company that treats you like family.

We’re looking for someone with drive, ambition, and a desire to grow, improve, and create positive change — both in their role and in the company as a whole.

At Kelley Brothers, we’re more than just a home services company — we’re a team committed to making a positive difference through exceptional service, quality craftsmanship, and a heart for our community.

What You’ll Do

Answer incoming calls with professionalism, empathy, and efficiency

Book appointments for HVAC, electrical, generator, and repair services

Match customer needs with the right technician for the job

Manage scheduling with accuracy and urgency in a fast-paced environment

Perform all typical CSR duties including outbound follow-ups, happy calls, and service confirmations

Deliver five-star service in every interaction — on the phone and behind the scenes

What We’re Looking For

Strong communication and listening skills

Empathy and a customer-first mindset

Ability to multitask and stay organized under pressure

Detail-oriented and dependable

Willingness to follow direction and company processes

Thrive in a fast-paced environment and team atmosphere

Reliable transportation — this is an in-office role

A self-starter with drive, initiative, and a growth mindset

Experience

We’re open to training the right person. Experience with customer service, dispatching, or platforms like ServiceTitan is a plus but not required.

Perks & Benefits

Competitive hourly pay + bonuses and spiffs

Full health benefits package

Opportunities for advancement and career growth

Supportive, family-like culture

Be part of a company that values excellence and genuine careCompany Description

At Kelley Brothers, our mission is to make a positive difference in people's lives by providing

exceptional home services that improve our clients' well-being and enrich our team's lives. We

are committed to building a lasting business that fosters a sense of ownership, encourages

contribution, and supports our community. Our values are centered around commitment to

excellence, a customer-centric approach, and a servant’s heart. We strive to leave a legacy of

care, excellence, and collective success.

Full-time