Mandarin Bilingual Speaker

Mandarin Speaker – Bilingual Customer Expert

Location: Rockwell, Ortigas

Work Setup & Schedule: Onsite Shifting Schedule

Salary: 75,000

About the Role

We are looking for a Mandarin-speaking Customer Expert to join our growing team. The role involves providing exceptional support and assistance to customers in both Mandarin and English, ensuring a smooth and satisfying customer experience.

This opportunity is open to both native and non-native Mandarin speakers with strong communication and customer service skills.

Key Qualifications

Proficient in Mandarin and English (spoken and written)

At least 6 months of experience in the BPO industry

Strong customer service orientation and problem-solving skills

Willing to work onsite in Rockwell, Ortigas

Amenable to a shifting schedule

Important Application Reminder

Please include the following in your CV for paper screening:

Detailed job description, duties and responsibilities from your previous roles

List of tools and software used

Any certifications or training relevant to customer service or language proficiency

Recruitment Process

Phone Screening and Validation

Profile Creation and English Assessment

HR Interview

Language Assessment (Mandarin)

Client Interview

Job Offer

Candidates without access to a laptop or computer at home may complete their assessments onsite.