Peer Worker - Suicide Prevention Warmline

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you.

Turn your lived experience into hope for others—join our team and make a real impact

SCHADS 3 $40.62 per hour + penalty rates

Part Time (20 hours per week) opportunity based in Rockhampton

Warmline is a peer-led, non-clinical suicide prevention phone service for those who have attempted suicide, are struggling with suicidal thoughts, or are at risk. Guided by your personal lived experience, our peer workers offer understanding, compassion, and support in a shared space of trust and respect.

About the opportunity

Warmline Suicide Prevention Peer Workers provide a safe space where callers feel heard, validated, and supported. They assist with coping strategies, safety planning, and navigating local or online resources.

Callers can request a callback from a peer worker for support with their distress, concerns, or worries. The Suicide Prevention Team Leader will match them with a suitable peer worker, who will reach out within 48 business hours to arrange a time for a conversation. Callers can choose a one-time call or up to eight weekly scheduled calls for ongoing support.

The shift times for this role will be Monday - Wednesday 1:30pm - 7:00pm, Saturday 10:00am - 3:30pm (penalty rates apply). This is an office based role to be located in Rockhampton.

About you

In this role, you'll provide compassionate support to participants during both initial and scheduled outreach calls. You'll offer helpful information, referrals, and ongoing guidance, while building strong, trusting relationships that help participants find hope, develop a positive identity, and build a meaningful life.

You'll engage with callers to discuss their distress or suicidality and work together on safety planning. Your Team Leader will be there to support you the whole way!

To be successful in this role, you will need:

Lived experience of suicidality or suicide bereavement

Non-judgmental, supportive attitude and ability to empathise

Right to work within Australia

Current valid Driver’s Licence and the ability to undertake some travel

NDIS Worker Orientation Module Certificate (Quality, Safety and You) – free online course

National Police Records Check

NDIS Worker Screening Check and Working with Children's Check

Desirable: Relevant qualifications or commensurate experience in working in the mental health or community services sector, generally Certificate IV qualification (Health/Mental Health, &/OR Diploma/Certificate IV in Mental Health Peer Work)

What we will offer you…

A purpose driven culture where people can thrive, everyone is respected, and differences are valued

An equitable, diverse, and socially inclusive work environment

Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing

Meal and Entertainment allowance via salary packaging up to $2,650 per annum

Receive 17.5% leave loading every time you take annual leave

Paid parental leave after 12 months of ongoing employment

Access for you and your family to our Employee Assistance Program

For a confidential discussion about the role, please contact Nicola Griggs at

To view the full Position Description and submit your cover letter outlining your relevant lived experience and Resume, click APPLY

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

Job Description SummaryWarmline Peer Workers provide empathetic support, coping strategies, safety planning, and follow-up for callers in suicidal distress.

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

How to Apply

This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.

Please select "Apply" below to complete your application.

Applications Close02/11/2025

JR105800