1st Line IT Support Technician

1st Line IT Support Technician / London (Fully Office Based) / Competitive Salary (Up to £30K) + Benefits

Tech Ahoy is a growing Managed Services Provider (MSP) delivering reliable, security-focused IT solutions to a diverse portfolio of clients across a variety of sectors. We are seeking a proactive and service-oriented 1st Line IT Support Technician to join our London-based team.

This is an excellent opportunity for a motivated individual looking to build a career in IT support, with strong opportunities for professional development and hands-on exposure to a modern IT stack - including cloud platforms, Apple device management, and automation tools.

What’s on Offer?

Competitive salary (Up to £30K) and pension scheme

Support for learning and development, including training and certification opportunities

Dynamic and friendly working environment

Regular team socials and professional development sessions

Excellent transport links via Elizabeth Line, Thameslink, and Metropolitan Line

Key Responsibilities of the 1st Line IT Support Technician:

Serve as the first point of contact for incoming IT support requests (via phone, email, and ticketing system)

Provide first-line technical support for hardware, software, SaaS applications, and network-related issues

Support onboarding and offboarding procedures, including device provisioning and account setup

Maintain and update accurate documentation of support issues, solutions, and processes

Escalate more complex or unresolved issues to the 2nd/3rd line support team

Deliver exceptional customer service to clients, both remotely and on-site when required

Required Skills and Experience:

Previous experience in a 1st line support, helpdesk, or similar technical role

Familiarity with both macOS and Windows operating systems

Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)

Strong communication and interpersonal skills

Well-organised, with the ability to prioritise and manage multiple tasks

A customer-first mindset and a willingness to learn

Desirable:

Experience with Microsoft 365, Google Workspace, or cloud-based platforms

Exposure to MDM solutions (e.g. Intune, JumpCloud)

IT certifications (CompTIA A+, ITIL Foundation, or relevant Microsoft certifications)

What’s Next?

If you’re looking to develop your career in IT support within a forward-thinking and collaborative environment, we would love to hear from you. APPLY NOW for immediate consideration.