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Public Safety Communications Supervisor

Company:
Ohio State University
Location:
Columbus, OH, 43201
Posted:
October 09, 2025
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Description:

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Job Title:

Public Safety Communications Supervisor

Department:

Administration and Planning DPS Communication and Central Alarm Center

This position provides day-to-day oversight of Public Safety Dispatchers, Alarm and Video Monitoring Specialists and student support staff. Supervises and directs subordinate staff which includes assigning and delegating work projects and scheduling employees to ensure proper staffing levels are maintained. Also responsible for all aspects of the performance management process for subordinate employees including evaluating work performance, providing coaching and mentoring and implementing corrective action for performance and conduct related issues.

The Communications Supervisor also provides technical assistance to staff, resolves work or personnel related issues and Identifies training needs for Communications and Alarm Center staff on the use of dispatching and video/alarm monitoring equipment, LEADS, and other policies/directives/procedures impacting the operations of the division. This position works under the general supervision of the Sr. Systems & Operations Manager and assists with defining objectives, priorities and deadlines and provides input on unusual situations or problems with no clear precedent. Supervisors plan and carry out their work independently but are expected to resolve issues in accordance with instructions, policies, procedures and applicable laws and regulations.

The Communications Supervisor is expected to be able to perform the full range of Communications Dispatcher or Alarm Video Monitoring Specialist (AVM) functions and to do so on an as needed basis.

Minimum Qualifications

Bachelor's degree or equivalent experience. 3 years of relevant experience required. 4-8 years of relevant experience preferred.

Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the duties of the position. Bachelor’s degree desired. Minimum of at least three years of progressively responsible communications dispatching experience in a comparable public safety-dispatching center. Experience with state laws and regulations regarding Communication Center activities is required. Minimum two years’ experience with CAD, E911, Law Enforcement Automated Data System (LEADS), and other security technology equipment is required. 12 months experience supervising employees or a recent work history of taking on and successfully performing progressively increased responsibilities is desired. Experience or other qualifications that demonstrate strong decision making skills, excellent interpersonal communication and conflict resolution skills, and an ability to successfully supervise, motivate, mentor, train and evaluate assigned staff is desired.

Upon completion of the probationary period the selected candidate must be able to demonstrate qualifications and knowledge of:

Techniques, procedures and methods used in the operations of a public safety communications center.

Computer aided dispatch (CAD), enhanced 9-1-1 equipment, Video Surveillance, Alarm, and Mass Notification systems.

Have general knowledge of the Ohio State University campus geography and locations of highways, main streets and buildings.

Demonstrate effective interpersonal communication methods and techniques, including conflict resolution and general mediation techniques.

Apply a high level of initiative, discretion, and judgment in accomplishing the work.

Perform work under stressful or emotional conditions.

Additional Information:

The target hiring range for this job profile is $28.22 - $37.12 per hour. The actual salary paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.

Function - Security

Sub Function - Dispatch Communications

Band - People Leaders - Managerial

Level - M1 Associate Manager / Supervisor

Location:

Blankenship Hall (0360)

Position Type:

Regular

Scheduled Hours:

40

Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.

R138471

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