System Support Specialist

Position Summary

The System Support Specialist is responsible for learning and maintaining the HR software system for Payroll and HR Outsourcing, including the diagnosing of issues and launching of new services, all while supporting the relationship between Vensure, Division Partners, clients, and vendors. This position will spend time as part of an entrepreneurial team looking to validate the changes to client technology platforms while supporting the new capabilities being implemented for clients.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Maintaining overall system setup of an HR software system as well as other third-party products offered to clients.

Maintain User Role Security

Maintain Team Project Task Lists

Create and maintain vendor and internal ticket submissions.

Troubleshoot system issues, including researching within system documentation and thinking outside the box for additional resources.

Provide internal training; may occasionally extend to external training.

Manage day-to-day administrative tasks while effectively prioritizing additional tasks, issues, and additional responsibilities.

Build and maintain positive colleague relationships.

Manage the bridge between business, technology, and strategy.

Other duties as required.

Knowledge, Skills, and Abilities

2-5 years of customer support experience required.

Strong understanding of all facets of PrismHR for the purposes of Payroll Processing for both PEO/ASO and staffing

Industry expert for Federal and State Taxes along with the reporting needs to ensure accurate mapping and explanation of changes between the two systems.

Be able to work as part of a team as well as on your own to complete tasks in a timely manner.

Effective communication and teaching abilities working with clients, vendors, and internal personnel.

Education & Experience

High School Diploma

1+ year(s) in Human Resources and/or Payroll preferred.

1+ year(s) utilizing an HRIS, HCM, or HRMS highly preferred.

Above average organizational, analytical, time management, and problem-solving skills

Able to quickly learn new software systems.

High attention to detail

Able to maintain confidentiality.

Proficiency in the English language, including the ability to listen, understand, read and

communicate effectively both in writing and verbally in a professional environment.