e-Billing Team Lead

Shift: Monday - Friday 8:30 AM to 5:30 PM

Pay range: $31.00-33.00 hourly

Job qualifications

Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history.

Strong analytical and critical thinking skills.

Minimum of four years of billing experience in a law firm or professional organization required. Five years or more preferred.

Experience leading employees in areas of process and policy adherence and time and absence tracking.

Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously.

Strong computer and problem-solving skills required.

Familiar with procedures, software and equipment related to e-billing.

Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.

Attention to detail with emphasis on accuracy and quality.

Ability to handle sensitive and/or confidential documents and information.

Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.

Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.

Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.

Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.

Ability to work overtime as needed during peak or critical periods.

Hands on familiarity with multiple e-billing vendor systems and outside counsel guidelines.

Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred.

Supervision

Number and title(s) of direct reports (if any): Team of 2 or more financial support services associates

Received: Account Manager, Finance Support Services Account Manager, Account Supervisor, Finance Support Services Account Supervisor

Job relationships

Internal: This position works closely with the Financial Support Services team

External: Clients

Job duties

(* denotes an “essential function”)

*Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis, overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing

Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process

Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support

Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system

Execute accruals, budgets, and information and data requests

Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems

*Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices

*Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures

*Communicate with direct reports, manager and client on job or deadline issues.

*Immediately escalate operational problems or issues to Supervisor or Manager.

*Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures.

*Ensure team provides outstanding service to client, while building strong customer relationships.

*Produce required reports on schedule.

*Assist the team in completing more complex jobs

*Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction.

*Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.

*Make sure team follows standard operating procedures.

*Train new employees on policies and procedures.

Maintain all logs and reporting documentation as required.

R251002892