Field Technician

Job Description

Insight Global is assisting a client in identifying a skilled and customer-focused Field Service Technician to join a growing team. In this role, you will be responsible for diagnosing, repairing, and maintaining a wide range of commercial kitchen equipment, including refrigeration units, cooking appliances, and dish machines. You’ll play a key part in ensuring clients’ operations run smoothly by delivering high-quality service, building strong customer relationships, and promoting preventative maintenance solutions. This position offers the opportunity to grow your technical expertise through ongoing training and certifications while contributing to a collaborative and service-driven team environment. A company vehicle will be provided, and overtime will be offered.

Key Responsibilities:

Perform troubleshooting, repair, and preventative maintenance on commercial foodservice equipment, including, but not limited to, refrigeration equipment, cooking equipment, beverage equipment, and dish machines

Demonstrate effective troubleshooting and problem solving skills

Effectively manage time and resources to control costs, enhance efficiencies, and meet commitments

Communicate effectively with internal and external customers

Build strong customer relationships and build knowledge and understanding of new and existing customer needs/expectations

Promote appropriate services, products, and maintenance programs

Attend appropriate technical and manufacturer training

Obtain additional licenses and certifications as appropriate

Train team members and peers on best practice methods of service and sale

Minimum qualifications:

High School diploma or equivalent

3+ years of commercial equipment repair experience -- refrigeration, appliance repair, kitchen equipment, HVAC, military service. (must have experience at minimum hot or cold equipment)

Valid driver's license and acceptable motor vehicle record (2 yrs) / driving up to 1.5 hours for a job

Willingness / ability to be involved with the emergency on-call rotation that includes nights and weekends

Relevant technical training, licenses, and/or certifications (ie. EPA, CFESA)

Willingness to take a written assessment during the interview process

Preferred Qualifications:

Commercial refrigeration and/or commercial cooking equipment repair experience.

Self-motivated with the proven ability prioritize and work independently with minimal direct supervision

Physical Requirements:

Ability to frequently kneel, bend, squat, push, pull and reach above and below waist

Ability to lift and carry up to 50 pounds up to 25 feet. Occasional lifting and carrying, with or without assistance, of items up to 70 pounds

Ability to work in damp and/or humid conditions, coolers/freezers at freezing temperatures, moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock

Ability to work on ladders, roofs and in rare cases, high, precarious places

Full-time