Help Desk Analyst 2 - Franklin/Madison, OH

Job Description

Role: Help Desk Analyst 2

Location: Franklin/Madison, OH

Work Mode: Onsite

Employment Type: Contract

Travel Required: No

Interview Mode: Only In Person

Job Description

Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.

Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.

Interfaces with other platforms from both hardware and software perspectives.

Provides informal mentorship opportunities to peers and/or lower-level staff through conversation, observation, or technical documentation.

Responds verbally and in writing to questions and concerns.

Performs other duties as assigned.

Strong experience supporting Windows 11

Experience with file server management, active directory, GPO settings.

Travel is required

Skills Required:

Diagnoses, analyzes, and resolves issues for customers across multiple technological domains Required 3 Years

Strong experience supporting Windows 11 Required 3 Years

Experience with file server management, active directory, GPO settings Required 3 Years

Very extensive knowledge with Windows 11, active directory, GPO settings Required 3 Years

Demonstrates strong technical proficiency in operating systems (Windows, macOS) Required 3 Years

Experience with the Service Now IT service management application. Required 3 Years

Full-time