General Manager

Job Description

Overview:

Freddy’s is more than your average burger joint—it’s where great food meets genuine hospitality. As a Freddy’s General Manager, you’ll lead a fast-paced, high-quality kitchen and front-of-house team to deliver an unforgettable guest experience. You’ll be responsible for operations, financial performance, training, and developing future leaders within your restaurant.

Key Responsibilities:

OPERATIONS

Manage all aspects of restaurant operations including drive-thru, dine-in, and delivery service.

Monitor service levels to ensure that Freddy’s standard of speed, friendliness, and food quality is consistently met.

Track daily sales and deposits, manage cash handling procedures, and ensure accurate reconciliation of all transactions.

Maintain a safe, clean, and well-organized environment inside and out.

Maintain all records and ensure compliance with health, safety, and labor regulations.

MANAGEMENT

Hire, train, and onboard new team members with a focus on Freddy’s friendly and energetic culture.

Provide ongoing coaching and performance reviews to develop Assistant Managers and Crew Leaders.

Handle employee relations, scheduling, payroll approvals, and disciplinary matters.

Control labor costs and food waste while maintaining ideal staffing levels for peak hours.

Lead execution of promotions, LTOs, and seasonal initiatives.

LEADERSHIP

Inspire and lead your team by setting the tone and bringing enthusiasm every shift.

Solve problems on the spot and respond to guest feedback with professionalism and urgency.

Communicate clearly with all levels of staff and foster an open, supportive work environment.

Participate in regular manager calls and meetings, ensuring your location is aligned with company goals and standards.

Create a “Freddy’s family” culture where people enjoy working and growing.

Work Requirements:

Willingness to work nights, weekends, and holidays as required.

Ability to lift 30+ lbs and stand for long periods.

Must be passionate about the guest experience and leading a team in a fast-paced environment.

ServSafe certification or local equivalent required.

Full-time