Facilities Officer

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities:

Service Management:

- Oversee and manage the daily operations of cleaning, waste management, pest control, and grounds maintenance services.

- Ensure all services are delivered in accordance with client requirements and industry standards.

- Develop and implement standard operating procedures to improve service efficiency and effectiveness.

2. Contractor Supervision

- Recruit, train, and supervise a team of service staff and contractors.

- Conduct regular performance evaluations and provide ongoing training and development opportunities.

- Ensure compliance with health and safety regulations and company policies.

3. Client Relationship Management:

- Serve as the primary point of contact for clients regarding soft services.

- Conduct regular meetings with clients to review service performance and address any issues or concerns.

- Develop and maintain strong client relationships to ensure high levels of customer satisfaction.

4. Operational Excellence:

- Monitor and analyze service performance metrics and implement corrective actions as needed.

- Manage budgets, control costs, and ensure financial efficiency in service delivery.

- Conduct regular site inspections and audits to ensure service quality and compliance.

5. Continuous Improvement:

- Identify and implement opportunities for service improvements and innovations.

- Stay updated with industry trends, best practices, and regulatory changes.

- Foster a culture of continuous improvement and excellence within the team.

6. Additional duties as assigned within office environment.

Qualifications:

- Bachelor's degree in Facilities Management, Business Administration, or a related field.

- Proven experience in managing soft services, including cleaning, waste management, pest control, and grounds maintenance.

- Strong leadership and team management skills.

- Excellent client relationship management and communication skills.

- Proficiency in using facilities management software and tools.

- Proficiency in English is essential for this role.

- Knowledge of health and safety regulations and industry standards.

- Ability to work independently and as part of a team.

- Strong problem-solving and decision-making abilities.

Location:

On-site –Beijing, CHN

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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