Client Success Manager

Job Description

Promotional Products Client Success Manager

Are you organized, detail-obsessed, and secretly (or not-so-secretly) excited by branded swag? From quirky giveaways to high-end custom merch, we believe great promotional products tell great stories—and we’re looking for someone like you to help us tell them.

We’re growing fast and looking for a Client Success Manager who’s ready to grow with us. This is your chance to join a company in expansion mode, where your ideas, energy, and organization will make a real impact from day one. You’ll support our sales and marketing teams by researching awesome promo products, building eye-catching presentations, managing orders, and keeping everything on track behind the scenes.

This role is perfect for someone who loves a mix of creativity, logistics, and a little bit of swag obsession.

What You’ll Be Doing

Research the coolest promo products using ASI, SAGE, and other vendor platforms (and beyond!).

Think outside the catalog—source unique finds from direct manufacturers, trade shows, and indie suppliers.

Create sleek, branded client presentations that bring ideas to life.

Work closely with sales and account teams to understand client goals, budgets, and timelines.

Coordinate with vendors to confirm pricing, availability, customization, and production details.

Collaborate with the design team to produce accurate proofs and production files.

Generate purchase orders, place orders, and track everything through delivery.

Keep multiple projects moving while juggling timelines, details, and curveballs (with a smile).

What You Bring to the Table

2+ years in promo products, print, or a related field.

Sharp research skills and a love for staying on top of product trends.

Proficiency in Microsoft Office (PowerPoint especially); bonus points for ASI or Adobe Creative Suite experience.

Strong communication skills—written, verbal, and vendor-friendly.

A knack for organization and time management (your calendar is color-coded, isn’t it?).

A team player attitude with a proactive, problem-solving mindset.

Curiosity, creativity, and a passion for all things branded.

Why You’ll Love Working Here

We’re not just hiring to fill a seat—we’re growing our team with people we believe in. You’ll join a close-knit, energetic group that values collaboration, creativity, and initiative. This is a company where your voice matters, your ideas are welcomed, and your career can grow fast—especially as we expand.

Here’s what you’ll get:

A role with variety—no two days are the same.

A team that genuinely supports each other.

A front-row seat to a growing company with big plans.

A chance to turn a love of promo products into a fun, fast-moving career.Company Description

At PromoGrill LLC, we’re dedicated to personally partnering with each client to elevate their brand and drive sales through expertly crafted promotional products. With over 20 years of experience in promotional marketing, merchandising, and print solutions, our hands-on, one-to-one approach ensures tailored strategies that give your business a distinct competitive edge.

With access to over 1 million unique imprintable products, we work closely with you to align your brand identity perfectly with your customers’ needs—maximizing your return on investment. Committed to excellence, every member of our team holds a Bachelor of Advertising Specialty Information (BASI) certification, guaranteeing you the highest level of industry expertise and personalized service.

Choose PromoGrill LLC for a true partnership that transforms your brand presence into measurable growth

Full-time