Business Applications Support Administrator

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

We are looking for a proactive and diligent Business Applications Support Administrator to join our team in Milton Keynes.

Your involvement is vital in guaranteeing smooth day-to-day operations, addressing technical issues, and assisting in the creation of solutions that are in line with our strategic goals.

This role offers the opportunity to work closely with various groups, responding to urgent issues, leading projects, and supporting key market and broking systems.

What You’ll Be Doing

Responding promptly to urgent technical issues and service requests

Supporting and advising users on business applications

Investigating, analyzing, and prioritizing incidents and requests

Performing routine and ad-hoc system maintenance

Handling assigned projects and contributing to team initiatives

Providing management information and reporting to senior partners

Supporting market systems and developing knowledge of broking platforms

Assisting with user application testing for upgrades and patches

Collaborating with internal teams and external partners to resolve issues

Who We’re Looking For

Prior background in a role involving support or managing systems

Familiarity with Global XB / Sector or Salesforce is a plus

Basic understanding of the insurance industry and ITIL practices

Good communication skills, both written and verbal

Ability to manage workloads and prioritise tasks independently

A collaborative teammate with excellent interpersonal skills

Comfortable working in a fast-paced, dynamic environment

Qualifications

Relevant experience in business application support or systems administration

Qualifications in IT, Business Systems, or a related field are desirable

Exposure to insurance systems or financial services is advantageous

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent

R0013667