Call Center Representative

Job Description

Call Center Representative

Community Assistance Agency

$20.33 per hour

6-9 Month Assignment

Monday-Friday, 8:00am-4:30pm

Columbus, Ohio (onsite)

What the position offers:

Opportunity to contribute to an organization that serves the community in need

What you’ll be doing:

Handling inbound and outbound calls on a multi-line phone system

Resolving customer complaints

Following up on customer complaints

Managing customer databases

Interviewing clients during telephone calls to obtain information useful in providing effective solutions

Assisting at the intake desk as needed

Incoming and outgoing mail distribution

Who we’re looking for:

Experience handling phone calls, including escalated situations

Ability to handle a multi-line phone system

Excellent computer skills

Willingness to work directly with and assist an underserved population

#ZR

Full-time