Leasing Manager

Job Description

Leasing Manager

Eden of WhitehallDescription

FUNCTION: Responsible for the oversight of all aspects of the Leasing Consultant positions. Perform all daily functions of Community Director/Assistant Community Director in his or her absence.

REPORTS TO: Property Manager

WORK HOURS: 40 hours per week. Overtime, as circumstances warrant.

RESPONSIBILITES: Employee is expected to conduct all business in accordance with Company policies and procedures, all published handbooks, Fair Housing laws (both Federal and local), the Americans with Disabilities Act, the Fair Credit Reporting Act, the National Labor Relations Act, and all other laws pertaining to the multi-family industry. Specific responsibilities and duties include, but are not limited to:

1. Assist in staffing and supervising the leasing office, as well as provide training to the leasing staff as to the proper method of showing apartments, handling telephone calls, closing the sale, overcoming objections and recording traffic.

2. Set weekly leasing goals, motivate leasing team in the office to accomplish goals.

3. Monitor completion of all Leasing Consultant tasks and completes regular Leasing Consultant reviews.

4. Ensure all monies are collected in accordance with current policies.

5. Generate weekly Monday Morning Report.

6. Review rental applications for approval/denial and assist processing rental applications as needed.

7. Prepare monthly Leasing Consultant calendar and weekly schedule.

8. Periodically inspect units with residents or staff members during move-in/move-out.

9. Review make-ready and notice to vacate boards for accuracy

10. Maintain high level of resident communication (e.g., complaints, service requests, etc.)

11. Ensure customer service standards are being met to ensure maximum resident satisfaction and retention.

General

1. Perform any additional duties assigned by the Property Manager and Assistant Property Manager.

QUALIFICATIONS:

1. One (1) year of previous experience in multi-family property management is preferred.

2. Strong initiative and solid leadership potential. Volunteers regularly. Undertakes self-development activities. Seeks increased responsibility. Takes independent actions and calculated risks. Asks for and offers help when needed.

3. Competent Crisis Management skills – Ability to “think on one’s feet” by making wise and rapid decisions independently in response to a crisis situation, especially from the moment it first occurs to the point recovery procedures start. While operating in a tense or emotionally charged environment, calmly initiates appropriate actions (even beyond guidelines) that mitigate the safety, financial and reputational impact of the crisis.

4. Must be project oriented with the ability to handle multiple tasks and meet deadlines.

5. Good customer service skills. Manage difficult or emotional customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service. Respond to requests for service and assistance. Meet commitments.

6. Strong communication (oral and written), critical thinking and analytical ability required.

a. Oral – Speaks English clearly and persuasively in positive or negative situations. Listens and asks for clarification. Responds well to questions. Participates in meetings.

b. Written – Writes English clearly and informatively. Edits work for spelling and grammar. Presents numerical data effectively. Able to read and interpret written information.

7. Good planning/organizational skills. Ability to prioritize and plan work activities. Use time efficiently. Plan for additional resources. Set goals and objectives. Develop realistic action plans.

8. Good interpersonal skills. Ability to focus on solving conflict, not blaming. Maintain confidentiality. Listen to others without interrupting. Keep emotions under control. Remain open to others’ ideas. Willing to try new things.

9. Excellent teamwork skills. Ability to balance team and individual responsibilities. Exhibit objectivity and openness to others’ views. Give and welcome feedback. Contribute to building a positive team spirit. Put success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone’s efforts to succeed.

10. Excellent attendance/punctuality. Must be consistently at work and on time. Ensure work responsibilities are covered when absent. Arrive at meetings and appointments on time.

11. Excellent dependability. Must be able to follow instructions and respond to management direction. Able to take responsibility for own actions. Keep commitments. Complete tasks on time or notify appropriate person with an alternate plan.

12. Commitment to diversity. Demonstrate knowledge of EEO policy. Show respect and sensitivity for cultural differences. Promote a harassment-free environment.

13. Strong administrative skills, including proficiency with Microsoft Office products and keyboarding skills.

14. Previous experience with OneSite preferred.

15. Must have reliable transportation as necessary to safely and effectively carry out the responsibilities listed above.

16. Ability to pass background and drug screenings.

17. High school diploma or equivalent required.

PHYSICAL REQUIREMENTS:

· Stand and walk or sit alternatively depending on specific needs of the day. Estimate 40% of time is spent on feet and 60% sitting at desk.

· Have occasional need (33% to 66% of the time) to perform the following physical activities:

o Bend/Stoop/Squat Pick up litter, filing

o Climb Stairs Inspect and show property

o Push or Pull Inspect and show property, open and close doors

o Reach Above Shoulder Inspect property, store/retrieve supplies

· Have frequent need (33% to 66% of the time) to perform standing and walking activities related to inspecting and presenting property.

· Constant need (66% to 100% of time) to perform the following physical activities:

o Writing/Typing Corporate, resident communications

o Grasping/Turning Telephone, doorknob use

o Finger Dexterity Operation of office equipment

· Lifting/Carrying (paperwork, deliveries, files, miscellaneous):

o Over 25 lbs. Rare need (less than 1% of the time)

o 20 lbs. - 25 lbs. Occasional need (1% to 33% of the time)

o Less than 20 lbs. Frequent need (33% to 66% of the time)

o Under 10 lbs. Constant need (66% to 100% of the time)VISION REQUIREMENTS:

· Constant need (66% to 100% of the time) to complete forms, read and review reports and a wide variety of correspondence, view computer screen. Frequent need to see small detail.

· Frequent need (33% to 66% of the time) to see things clearly beyond arm's reach (inspecting community, neighborhood surveys).

· Must be able to determine colors properly because of decorating, design, paint colors, etc.HEARING REQUIREMENTS:

· Constant need (66% to 100% of the time) to communicate over telephone and in person with property owners, corporate and leasing consultants, vendors, and residents.SPEAKING REQUIREMENTS:

· Constant need (66% to 100% of the time) to communicate over telephone and in person.DRIVING REQUIREMENTS:

· Moderate need (20% to 25% of the time) to inspect apartment community and surrounding neighborhood, make trips to the bank and other local businesses.

· Must have reliable transportation as necessary to safely and effectively carry out the responsibilities listed above.

WORKING ENVIRONMENT:

· Indoors (66% to 100% of the time); outdoors, all conditions (33% to 66% of the time).

· Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10%).REASONING DEVELOPMENT:

· HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, and draw valid conclusions and initiate appropriate course of action. Must effectively convey ideas, images and goals to a diverse group of personalities.

JOB DESCRIPTION ACKNOWLEDGEMENT

I have read this job description (or had it read to me) and I completely understand all my job duties and responsibilities. I am able to perform the essential functions as outlined with or without reasonable accommodation. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified on this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the HR staff.

I also understand that in addition to my job description I am expected to conduct all business in accordance with Company policies and procedures, all published handbooks, Fair Housing laws (both Federal and local), the Americans with Disabilities Act, the Fair Credit Reporting Act, the National Labor Relations Act, and all other laws pertaining to the multi-family industry.

I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outlined in this job description to the satisfaction of my immediate supervisor.

I have discussed any questions I may have had about this job description prior to signing this form.

Full-time