IT Help Desk Specialist (Contract)

Laurel Health Care Company -

The IT Help Desk Specialist (contract) provides first-level technology support to internal employees. The Help Desk Specialist assists end users with various technology-related concerns to ensure successful business operations and that employees can accomplish tasks. This role is expected to use problem-solving skills to resolve end-user help requests, as well as assisting with the deployment of IT resources.

This role is a six-month contract opportunity.

Duties and Responsibilities

User Support

Provide frontline support with technology issues related to computers, networking, software,

and telecommunications

Provide support over the telephone, in-person, via email or using remote management tools

Record, track, and document the service desk request problem-solving process

Install, configure, and manage desktop computers running Windows operations systems

Support common desktop software applications, browsers, and security software

Perform on-site and remote analysis, diagnosis, and resolution of technology problems,

recommending or implementing corrective solutions when applicable

Troubleshoot basic networking or server-related issues and escalate to System or Endpoint

Administrators where necessary

Fulfill user access requests for new and existing employees using Active Directory, Microsoft

Exchange, and third-party provisioning tools

Install, configure, manage, maintain, and troubleshoot printers

Work with outside vendors for support as necessary

Collaborate with team members to ensure efficient operation of the company’s end-user

computing environment

Position Requirements

High school diploma or equivalent

1-3 years of experience supporting help desk operations or equivalent certifications

Strong working knowledge of modern PC technology components and their relationships, including software, hardware, basic networking, applications, and peripherals

Excellent written and verbal communication skills

Strong multi-tasking, organizational, and documentation skills

Maintains a positive and respectful attitude

Ability to think critically and logically and exercise proper judgment

Technical Requirements

Microsoft Windows 7, 8.1, and 10

Basic Active Directory administration

Microsoft Office and Open Office applications

Basic understanding of networking services and protocols

Experience with supporting hardware for desktops such as printers, multifunction devices, scanners, VoIP phones, and monitors

Desirable Skills & Exposure

Windows Server OS experience

Active Directory user administration

Group Policy administration

LAN/WAN/Wi-Fi administration

Microsoft 365 products and services

Work Conditions

Laurel Health Care Company is a 24/7 enterprise

Hybrid work schedule after initial training period

Participate in on-call rotation

Occasional travel to off-site location to accommodate business needs

Lifting and transporting of up to 50 lbs.

Occasional handling and inspection of components, connections and cables in floors, ceilings and other restrictive areas