Help Desk Analyst 2

Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.

Diagnoses, analyzes, and resolves issues for customers across multiple technological domains

Strong experience supporting Windows 11

Experience with file server management, active directory, GPO settings

Very extensive knowledge with Windows 11, active directory, GPO settings

Demonstrates strong technical proficiency in operating systems (Windows, macOS)

Experience with the Service Now IT service management application.