Mainframe Application Support Engineer

Job Summary:

Dexian is seeking a Software Development Engineer II - (Mainframe Application Support Engineer) for an opportunity with a client located in Alpharetta, GA.

Responsibilities:

Collaborate with architects, software engineers, business systems analysts and testing engineers to delivery high quality solutions in the financial treasury space

Responsible for coding, testing, and implementing application enhancements meeting defined scope, target dates and budgets with minimal or no defects

Maintain and support critical payment processing applications of high complexity in the Mainframe environment by providing rotational 24x7 support which includes responding to incidents alerts in a timely matter according to various priorities

Develop programs to transfer and/or convert client data including file transmission set-up services

Develop processes and procedures to improve time to resolution and the efficiency of the support team

Participate in operational readiness key performance initiatives and measure the effectiveness of both production releases and client on-boarding activities

Participate in disaster recovery and business continuity exercises

Collaborate with the cross functional teams to correct recurring issues

Provide clear verbal and written communication to internal and external groups

Develop and maintain strong working relationships and strategic partnerships with key stakeholders/customers across the organization to maximize operational support effectiveness

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities

Requirements:

Bachelor's degree in information technology, computer science or other applicable field(s) of study

In lieu of degree, a minimum of 5 years of experience in production operational support

Equivalent combination of education and experience is also acceptable

Job Related Experience:

Minimum 5 years of experience in Mainframe application development using COBOL, JCL, CA7, VSAM and DB2, MQ and other IBM utilities

Minimum 5 years of experience in file transmission protocols and tools - Connect: Direct (NDM), SFTP, IBM Sterling File Gateway

5+ years driving ITIL best practice techniques for service operations including but not limited to root cause analysis, problem, change, and incident management

5+ years of relevant experience in a payments or other high transaction volume systems

Well versed with all phases of Software Development Life Cycle (SDLC) and Agile Scrum methodologies

Role requires strong technical knowledge across the entire technology stack but is mainly based on Mainframe

Deep understanding of troubleshooting methodology

Exceptional communication skills (verbal and written)

Ability to work across multiple teams in a matrixed environment to accomplish objectives

Strong organizational skills with experience working a dynamic work environment and managing multiple projects simultaneously

Ability to easily adapt and manage changing priorities

Preferred Qualifications:

ACH Processing

File Creation and Transmission

Experience with products and services - PEP+ and ARP/SMS

Experience with Service Now

ITIL experience or certification

Experience with industry standard monitoring tools (Splunk, Dynatrace, TSOView, MainView)

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Permanent