Restaurant Hostess/Host

Job Description

Live! by Loews - St. Louis, MO is a branded collaboration between Loews Hotels & Co, The Cordish Companies and the St. Louis Cardinals, one of the most beloved sports franchises in the country. The hotel is part of phase two of the already successful Ballpark Village Live! complex and delivers unscripted, locally handcrafted Loews experiences for both group and leisure guests. Live! by Loews - St. Louis features 216 guestrooms, 17,000 square feet of meeting and event space with spectacular views and multiple food & beverage outlets, including an outdoor lounge and a Bourbon Bar.

Job Specific

Supervises restaurant activities in absence of Manager

Controls Reservation Book, accepts reservations and enters them accurately into the record

Maintains guest history files and uses information to enhance repeat guests experience

Assigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal period

Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability

Inspects menus to ensure cleanliness and acceptability

Greets guests in a polite professional manner

Determines guest needs, verifies table availability, assigns appropriate table for seating

Guides guests to appropriate table

Assists guests with seating, and presents menu

Ensures removal of unnecessary place settings at occupied tables

Notifies server of guest seating, and communicates any special needs or requests

Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member

Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard

Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks

Other duties as assigned

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow team members

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Part-time