Portfolio Support Manager

Job Description

Portfolio Support Manager

Location: Onsite – Columbus, Ohio

Reports To: VP of Property Management

We are seeking a skilled and motivated Portfolio Support Manager to oversee a growing portfolio of multifamily communities in Columbus, Ohio. The current portfolio is 1,138 units and expanding rapidly.

This is a hands-on leadership role for a proactive, results-driven professional who excels at operational execution, team development, and delivering top-tier resident experiences.

This position is a to ensure smooth performance at all properties, and you will partner closely with the Community Managers and VP of Property Management to drive consistency, performance, and a culture of excellence across your communities.

Key Responsibilities

Oversee day-to-day operations of a residential portfolio in Columbus, OH and one property in Heath, Ohio

Conduct regular property visits to assess performance, compliance, curb appeal, and team effectiveness

Maximize revenue for the property.

Identify operational challenges and implement creative, cost-effective solutions

Fiscal accountability for portfolio performance including budget implementation and occupancy standards

Assist in the creation, review and targeting of annual budgets

Monthly Specials, Pricing, Concession, Rent Roll Audit and Market Survey Analysis

New Software integration

Personnel Management

Screen, hire, orient, and train new members within established company guidelines

Assist community managers in recruiting, interviewing and training all community staff positions

Mentor and develop on-site teams to build accountability, engagement, and performance

Ensure policies, procedures, and resident service standards are upheld across all communities

Document employee performance properly and take disciplinary action when necessary on as timely basis

Promote staff harmony through support, effective leadership and positive example.

Ensure that all on-site administrative functions pertaining to personnel are prepared in a timely manner(i.e. performance evaluations, transfers, promotions, payroll and bonuses).

Ensure consistent on-site management and staff compliance with company policy, procedures, and industry regulations including fair housing, OSHA, municipal and federal regulations as amended from time to time

Marketing/Sales

Regularly monitor market trends and portfolio competition.

Monitor and manage rental rates, specials and concessions to maximize revenue and occupancy.

Along with Property Manager, develop and administer a proactive renewal program designed at maximizing revenue and occupancy.

Closely monitor all personnel actions and leasing performance in portfolio to ensure top performance and accountability

Financial Management and General Administration

Maintain accurate records for all community transactions on a timely basis (i.e., rent collections, delinquency, move in/move outs and payables.

Collect and post rents; maintain accurate and up to date property accounting and collection records-As needed.

Collect, review, organize and pay all invoices received upon receiving approval from supervisors using the company provided accounting software-As needed,

Obtain bids/pricing from vendors, suppliers and contractors, deal with and find solutions to inadequate service received).

Ensure all administrative paperwork is accurate, complete and submitted in a timely manner

Ensure distribution of all company or community related information (i.e., bad weather, emergencies, policies) to residents and all team members.

Ensure quality and expediency turns and work orders are completed both timely and accurately.

Work with Maintenance to maintain all apartment buildings and amenities.

Travel periodically to the Baltimore, MD corporate office for meetings, training, etc.

OTHER ASPECTS OF THE JOB:

Portfolio Support Managers may be required to assist in special projects or activities designated by the company. This may include due diligence, property acquisition/disposition, and serving on or participating in company sponsored functions.

This job description is not an all-inclusive list of functions and tasks.

Qualifications

5+ years of multifamily property management experience, including regional or multi-site oversight

Experience overseeing large portfolios (1,000+ units preferred)

Demonstrated success in improving property performance and team leadership

Strong financial experience with managing budgets and KPIs

Highly proficient computer skill including MS Word, Excel, Outlook and PowerPoint

Proficiency with Entrata and EliseAI preferred

Professional certifications (CAM, CAPS, CPM) preferred

Comprehensive knowledge of Ohio landlord-tenant laws and eviction regulations

Willingness to travel periodically to Baltimore, MD

Why Join Quest

At Quest, we invest in our people—because when our team members succeed, our communities thrive. We offer:

Comprehensive Health Coverage – Medical, dental, and vision insurance

Paid Time Off – 128 hours annually

Accrued Sick Leave – 5 days per year

13 Paid Holidays – Plus your birthday off as your personal holiday

401(k) with Company Match – up to 5% employer match

Professional Development – Ongoing training, education reimbursement, mentorship, and growth opportunities

Employee Recognition Programs – Celebrating performance and innovation at every level

A values-driven culture that emphasizes growth, integrity, and collaboration

About Quest Management Group

Quest Management Group is more than just a property management company—we’re community builders. We believe in creating places our residents are proud to call home and fostering a workplace where our team members can grow and thrive.

Guided by our core values of Innovation, Integrity, and Inspiration, we take a people-first approach to property management—prioritizing smart solutions, exceptional service, and a collaborative, accountable culture.

The position is based in Ohio. Our corporate office is located in Owings Mills, Maryland. This position is based in Columbus, Ohio, with periodic travel to the corporate office in Baltimore, MD.

Quest Management Group is an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive, and supportive environment for all employees.

Full-time