Overseas Contractor

Overseas Contractor * Should be able to lead the team on technical aspects< * To lead discussions with client of technical points < * Experience in .NET technologies in order to understand the existing codebase to debug< ··Â    Ability to do enhancement work ··Â    Understands and completes standard service requests * Investigates and identifies problems and incidents< * Performs root cause analysis for the raised issues / P1, P2< * Develops application documentation and provides assistance with user documentation< ··Â    Provides business support to end user requests and resolves queries ··Â    Adheres to the set SLA / KPI timelines * Updates and enriches the "knowledge error database" (KEDB)< * Resolves functional technical tickets based on existing knowledge base< * Responsible for application monitoring activities< * To provide need base on call support to ensure business continuity during weekends, need to join MIM calls for any P1, P2 occurring 24*7< * Provides support and maintenance < Experienced & knowledgeable of ITIL processes and processes in day-to-day support activities Erlanger - Kentucky - USA10 - 15 Years10R Erlanger - Kentucky - USA09-Sep-2025NACTIVE1404423Mandatory Skills : Grafana,Angular,IBM Tivoli Workload Scheduler,IIS Server,Java,JavaScript,JBoss,Jenkins,Jira Service Desk,Kafka,Kibana,Knowledge Management,Kubernetes,AppDynamics,Major incident management,Microservices,MongoDB,MS SQL Server,MSBI-SSRS,MySQL,AS/400,Asp.net,PostgreSQL,PowerBI,Problem Management,Python,React,ServiceNow ITSM,Shell Scripting,Splunk,Azure Cosmos DB,SpringBoot,Azure DevOps,Tomcat-Apache,VB.Net,WebSphere,Windows Server,Bash/Shell scripting,BMC Control-M,BMC Helix ITSM,Nginx,DB2-DB Administration,Prometheus,ServiceNow-Event Management,C,C#,C++,Flexcube technical PL/SQL-Performance Tuning & Shell Scripting,.Net Framework,Cassandra,ERP (JDA/PoS/PLM/Infor LN/JDE/Peoplesoft) Testing,ServiceNow(ITOM ITSM and other) Functional Testing,Cognos Analytics,AWS DevOps Services,Oracle DB Administration,Mainframe Autosys,Docker,Dynatrace,Elastic Search,MS Excel,Unix/Linux Scripting,Cognos Reporting,Mainframe - Cobol/JCL,Crystal Reports