Support Manager

Job Purpose

The Support Manager is responsible for our support for people who have experienced or are at risk of homelessness. The purpose of the role is to lead the support, engagement, and empowerment of Companions in Emmaus Bristol, and to facilitate a safe, secure, and happy community which provides meaningful work and personal development opportunities, leading to successful move-on from Emmaus Bristol. The Support Manager is also responsible for overseeing our family homes and the wellbeing of other participant beneficiaries of the charity.

Job Description

Community related

Overall responsibility for the welcome, welfare and care of Companions, and other residential and non-residential beneficiaries of the charity.

Lead on referrals and move in, including risk assessment, needs assessment and other essential documentation

Ensure accommodation licenses and tenancy agreements are abided by, acting when needed to ensure compliance

Lead on progression and move-on including onwards referrals, and liaison with social and private landlords and employers

Work with the Head of Buildings to manage the facilities of the Community buildings to ensure compliance with H&S regulations, and access for maintenance/ buildings contractors

Management reporting and administration

Line management of the support team including regular 1:1s and appraisals

Lead on Emmaus Bristol’s use and management of Inform (a Salesforce CRM), liaising with Emmaus UK and Inform as needed

Budget management of the Community budget including achieving rental income targets and controlling costs

Internal and external monitoring and reporting on progress and KPIs

Acting as an Emmaus Bristol bank signatory and credit card holder (after probation)

Policy, network and strategy

Lead on support-related compliance such as the Supported Housing Act, HMO regulations and Food Hygiene, and Safeguarding

Write policies and procedures relating to support, in a consultative and collaborative manner

Work cooperatively and collaboratively with the Social Enterprise Manager and wider social enterprise team to ensure companions and other adults at risk are fully participating in and benefiting from their opportunities for work experience and training within Emmaus Bristol’s social enterprises

Represent Emmaus Bristol’s support team at charity and wider networking meetings as required, including but not limited to Emmaus Bristol board meetings, Emmaus UK peer group, local homelessness forums

The job description is not exhaustive and given that Emmaus Bristol is a small charity, willingness to be flexible is required.

To apply: download the applicant pack from our website, and apply using the google form (link in the applicant pack)

Full-time