Service Technician

Service Technician (Copier/Printer) - Madison, WI

Pay: $20-$27/hr. (flexible based on experience)

Full-time, Monday through Friday, 8am to 5pm.

Responsibilities:

Maintain a valid driving license and good driving record

Performs a full range of service, troubleshooting and repair procedures. To include: Inspection, cleaning, lubricating, diagnostics, installation of equipment/accessories/parts/components, installing retrofits and modifications, repairs and/or replaces defective or worn parts as necessary to address reported or expected problems.

Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices.

Demonstrates required digital competencies associated with assigned products and level assignment.

Completes technical training on new equipment as assigned.

Dismantles devices to gain access to and remove defective parts

Adjusts functional parts of devices and control instruments

Operates machines to test their performance

Initiates orders for parts required for repair of equipment

Inventory

Management: Manage car stock inventory - organization and accuracy

Accurately report daily activity and service call information. All reporting will be conducted in Real Time.

Effectively executes all required territory management and call handling procedures.

Works closely with sales partners to maximize equipment leads and upgrade opportunities.

Maintains and manages own parts inventory with a high degree of accuracy.

Adheres to territory back-up plans.

Completes all required administrative tasks in an accurate and timely manner.

Complies with all company policies.

Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.

Always exhibits professional appearance and demeanor.

Maintains a productive, professional relationship with all company personnel.

Maintains a positive demeanor and is a contributing team member.

Performs other duties as assigned.

Regular, reliable and predictable attendance is required.

Behavior requirement: 100% of the time-civility, cooperation, and professional behavior.

Qualifications:

A valid driver's license and good driving record is a must

Service Technician - Industry Experience Preferred.

Excellent customer service skills

Strong analytical and troubleshooting skills

Must be a self-starter

Must be capable of working independently

Ability to handle high stressful situations and thrive under pressure

Impeccable Integrity and honestyAbout the Company

Our client is a locally owned office technology provider, proudly offering copiers, laser printers, and document management solutions by the world's leading manufacturers. Business organizations trust the value that Xerox, Ricoh/Savin, HP, Lexmark and Canon product lines offer to their businesses. Through the years, they have expanded operations from copiers, laser printers, and multifunction printers to also provide Managed Print Services (MPS) and Document Management (DocuShare).