Front Office Assistant

Company Description

At Dr. James LaPierre, we provide comprehensive dental care in a modern, newly updated facility equipped with the latest state-of-the-art technology. Our team is committed to delivering the highest level of care to preserve, restore, and maintain patients’ oral and overall health.

We are seeking dedicated, skilled professionals who are passionate about creating positive patient experiences and contributing to a collaborative, patient-focused environment. Team members play a vital role in helping patients feel comfortable, informed, and confident in their dental care.

Joining Dr. James LaPierre means becoming part of a supportive team where your expertise is valued, your growth is encouraged, and your work has a direct impact on patients’ oral health and quality of life.

To learn more about our office, check out our website here:

Job Description

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:

Work-Life Balance: (include hours)

Time Off: Up to 3 weeks PTO (*CA/MN* Up to 3 Weeks Collective Paid Time Off)+ 8 Paid Holidays (PTO rolls over!)

Parental Leave: Up to 3 weeks paid

401(k) Match

Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans

Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues

CE & Growth: SPEAR access + continuing education

Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans

Pet Insurance: Flexible plans + 24/7 telehealth for your pet

Key Responsibilities

Build and maintain productive schedules for our doctors and hygienists

Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients

Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing

Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment

Assist patients with understanding their treatment plan and increase dental case acceptance

Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices

Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary

Qualifications

Customer service experience

Dental office experienced (preferred)

Additional Information

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.