Financial Aid Services Advisor

Job Description

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PAUL MITCHELL THE SCHOOL COLUMBUS IS LOOKING FINANCIAL AID/SERVICES LEADER

JOB SUMMARY AND OBJECTIVE

The Financial Services Advisor is responsible for providing excellent customer service and guidance to financial aid applicants and their families throughout the financial services process. The advisor is responsible to advise prospective and current students and their families about the financial aid process and provide information on available programs and procedures. He or she is responsible to follow up in support of the completion of financial aid applications. The Financial Services Advisor also determines eligibility within the parameters of institutional, state, and federal requirements.

The Financial Services Advisor is responsible to maintain a thorough knowledge of available types of financial aid, scholarships, and general student eligibility criteria.

A successful candidate will understand financial aid processing, be able to effectively articulate financial options, and demonstrate a high degree of accuracy to ensure compliance. The Financial Services Advisor must have strong communication and customer service skills.

He or she must also have an unwavering commitment to providing exceptional customer service, following the law, and abiding by diversity, equity, and inclusion policies.

ESSENTIAL FUNCTIONS

Provide advising throughout the financial aid process to prospective and current students and their families

Complete financial aid processing, including Title IV

Keep adequate and timely records

Ensure the processing of financial aid records are in accordance with federal and state regulations and

prepare departmental reports

Follow up on all prospective and current students in a timely manner

Keep up to date with compliance requirements, including and not limited to federal and state regulations, deadlines, and school policies as they apply to federal, state, and institutional student aid and cash management

Attend and actively participate in school functions and professional financial aid training sessions Ensure goal of timely turnaround for all financial aid applications

Maintain student confidentiality in accordance with FERPA regulations

Any other duties or special projects as assignedBEHAVIORS AND COMPETENCIES

Maintains current knowledge of changes and updates to financial aid rules and regulations, including Title IV

Has strong interpersonal skills

Ability to interpret and effectively communicate complex financial aid regulations and apply them

appropriately in different situations

Proficiently uses Microsoft Word, PowerPoint, and Excel

Ability to perform simple accounting procedures

Ability to communicate effectively, both orally and in writing

Possesses record-keeping and maintenance skills

Ability to process computer data and can format and generate reports

Knowledge of customer service standards and procedures

Ability to make administrative/procedural decisions and judgments

Ability to complete moderately complex administrative paperwork

Is a self-starter and can work independently

Paul Mitchell The School Columbus is an equal opportunity employer.

A background check is performed for this position.

Job Posted by ApplicantPro

Full-time