Director of Housekeeping Four Seasons Resort Mallorca at Formentor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About the role

Reporting to the Director of Room, the Director of Housekeeping is responsible for overseeing and managing all aspects of the housekeeping department to ensure the highest standards of cleanliness, presentation, and guest satisfaction throughout the hotel. This role provides strategic leadership, implements service standards, manages budgets, and ensures compliance with health and safety regulations. The Director of Housekeeping plays a key role in maintaining the property's brand image and delivering an exceptional guest experience.

What you will do

- Lead and manage the Housekeeping Department team, overseeing all aspects of recruitment, training, scheduling, performance evaluations, and disciplinary actions as needed.

- Develop and implement comprehensive cleaning and preventive maintenance programs to preserve the aesthetic appeal and longevity of our furniture, fixtures, and equipment.

- Uphold stringent cleanliness standards, conducting regular inspections, and collaborating closely with external contractors to ensure prompt and top-quality service delivery.

- Exemplify the highest levels of hospitality and professionalism when handling guest interactions, promptly addressing complaints, fulfilling special requests, and coordinating housekeeping requirements.

- Monitor departmental expenditures, including labor costs, uniform expenses, linen inventory, cleaning supplies, and contracted services, to meet established financial targets.

- Maintain accurate inventory records, conduct periodic inventories, and recommend appropriate actions based on inventory outcomes.

- Prepare annual budgets for labor and operational expenses, and contribute valuable insights to the Capital Plan through well-considered proposals.

- Ensure the smooth and efficient functioning of the Laundry/Valet Department, offering support and assistance as necessary.

What you bring

- Exceptional leadership capabilities and outstanding interpersonal skills.

- The ability to effectively prioritize tasks and adapt to evolving operational demands.

- A steadfast work ethic, sound business acumen, and an unwavering commitment to delivering unparalleled service.

- Three to five years of proven experience in diverse Rooms Operations management roles.

- A college degree in hotel management, business administration, or equivalent experience.

Work Experience: 2 Years

Degree: Professional /Technician

Languages: Spanish / English

Language Ability: High

What we offer:

- Competitive Salary, wages, and a comprehensive benefits package

- Excellent Training and Development opportunities

- Complimentary Accommodation at other Four Seasons Hotels and Resorts

- Complimentary Dry Cleaning for Employee Uniforms

- Complimentary Employee Meals

- Discounts at our hotel restaurants

- Discounts on local services

- Housing allowance

- Free access to the hotel gym

Schedule & Hours:

Permanent contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).

REQ10360113