Customer Service Associate

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Job Title:

Customer Service Associate

Department:

Business and Finance Receiving

Provides administrative and customer service support for Receiving, Outbound and University Mail Services. Responds to customer inquiries regarding both hazardous material and general shipping questions through phone call discussions, e-mail, and in-person meetings. Conducts research with vendors, transportation companies and regulatory agencies to respond to hazardous material transportation regulatory questions. Classifies hazardous materials as well as utilizes shipping software to prepare both outgoing hazardous materials and general shipments for transportation. Performs daily audits of all outgoing shipments for IATA and DOT shipping compliance. Maintains IATA and DOT shipping certificates. Works under minimal supervision and makes decisions according to established policies and procedures; determines and is responsible for ensuring that appropriate action is taken to meet customer requests; follows-up with customers on behalf of unit to ensure correct and positive delivery of service or product; accountable for ensuring customer service standards are met for the area. This position is housed in a warehouse environment and may be physical in nature including occasional lifting or squatting.

Required Qualifications:

High School diploma or equivalent. One year of relevant experience in customer service or communications, including analyzing & interpreting information. Experience in operation of computer and related peripheral equipment. Experience in information research & analysis.

Desired Qualifications:

Two to four (2-4) years of experience in ensuring exceptional customer service in a multi-faceted operation. Strong written and verbal skills combined with high organizational skills are required. Experience in hazardous material transportation regulatory compliance, including conducting and coordinating hazardous material audits and training. Experience working with international dangerous goods transportation regulations (IATA) and knowledge of domestic United States regulatory compliance programs for transportation (DOT). Experience working in transportation logistics with freight forwards/Customs. Knowledge of general operations (PRSM), logistics, and supporting IT solutions, problem solving, team oriented, Workday, SCLogic package tracking system, JIRA issue tracking software. Current DOT Hazardous Material Transportation Training Certification (49 CFR). Current IATA Training Certification.

Function: Sales and Customer Service

Sub-function: Customer Service

Career Band: Individual Contributor - Technical

Career Level: T2 - Experienced

Additional Information:

The Target Hiring Range for this position is $16.65 to $21.77 per hour.

Ohio State will not sponsor applicants for work visas for this position.

Location:

Stores and Receiving (0381)

Position Type:

Regular

Scheduled Hours:

40

Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.

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