Collections Senior Specialist

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Job Title:

Collections Senior Specialist

Department:

Business and Finance Office of the Bursar

The Collections Senior Specialist serves as a member of the central collection services area in the Office of the University Bursar. The Collections Senior Specialist provides fiscal, operational, consultative, and administrative support to students, parents, external customers, and departments. Serves as subject matter expert within the university in the areas of compliance and collection of past due student receivables, student loans and departmental accounts receivable. Requires expert understanding of multiple university systems, system integrations, university policies, and the operational procedures of student service areas and departments to resolve complex account issues.

Requires a deep understanding of student registration and enrollment process, including financial aid, residency, records, and registration, and how these interact and impact student billing. Makes outbound calls and sends emails to debtors, references, places of employment, and third parties. Works collaboratively and develops working relationships with students, university staff, and outside entities. Functions with a high degree of autonomy. Performs special duties as assigned. Attends trainings, staff, department and project meeting. Handles sensitive and confidential information. May work evenings and weekends.

Required Qualifications:

Bachelor's degree in a related field, or equivalent combination of education and experience. Two (2) years of experience in collections and/or financial counseling; strong knowledge and understanding of first party collections; must possess strong negotiation skills; ability to work with a diverse population of students and staff; exceptional interpersonal and customer service skills; detail oriented; must possess strong organization, analytical and time management skills; able to manage multiple priorities and tasks; must possess excellent written and verbal communication skills; ability to work independently, as well as, collaboratively to solve problems; proficient in Microsoft Suite applications with moderate to advanced excel skills.

Desired Qualifications:

Peoplesoft Student Financials and Workday experience; knowledge and general understanding of university policies and procedures as it relates to delivery of services to students; collection experience in a higher education environment.

Function: Finance

Sub-function: Collections

Career Band: Individual Contributor - Specialized

Career Level: S2 - Experienced

Additional Information:

The Target Hiring Range for this position is $22.93 to $29.95 per hour.

Ohio State will not sponsor applicants for work visas for this position.

Location:

Student Academic Services (0160)

Position Type:

Regular

Scheduled Hours:

40

Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.

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