Customer Service Representative

Job Description

Customer Service Representative

Technology Solutions

$19.00 per hour

Temp to Hire

Monday-Friday, 1:00p-9:30p

Worthington, Ohio (onsite)

The Customer Service Representative will interact with customers by addressing inquiries and resolving complaints.

What you’ll be doing:

Interacts with customers via telephone, email, or online chat to provide support and information on products or services

Collects and enters orders for new or additional products or services

Assisting callers with any questions regarding their mobile device

Troubleshooting the device and the set up/provisioning of the device. Often this includes coordinating our efforts with the service provider and a technician

Fields customer questions and complaints

When the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff

Coordinating the efforts of service providers, IT Help Desks, MDM Administrators, and customers to maintain service expectations

Acts as an intermediary to prevent "up-selling" by service providers

Ensures that appropriate actions are taken to resolve customer's problems and concerns

Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments

Performs data entry, administrative support, and clerical duties

Who we’re looking for:

High school diploma or equivalent

Six months or more experience with Customer Service

Must have basic computer/smart phone skills

Experience working with wireless devices

Must have good written and verbal communication skills

This is a contract-to-hire opportunity that requires the ability to obtain various levels of security clearance to support government and federal clients

#ZR