Marketing Automation Scrum Master

Marketing Automation Scrum Master

MAIN PURPOSE,

Richemont is looking for a Senior Scrum Master to help support the delivery of Client Engagement solutions and applications to its Maisons.

The Marketing Automation Scrum Master be part of the Richemont LNR (Luxury New Retail) Technology Client Engagement Area Team. You will be joining a dynamic team where you will play a pivotal role in a major, multi-Maisons, worldwide Salesforce initiative for some of the most prestigious Maisons. You will work in a global environment with highly distributed teams in different countries and time zones.

As a Scrum Master, you will be responsible for facilitating the Scrum process, removing impediments, and ensuring the Marketing Automation team delivers high-quality solutions on time and within budget. A strong background in Marketing Cloud administration and development, along with proven experience in Agile methodologies, are essential assets to successfully drive our delivery activities.

You can read more about one of our success stories with the Salesforce platform following this link:

RESPONSIBILITIES

Serve as the Scrum Master for one or more Salesforce development teams, guiding the team through the Agile process and facilitating all Scrum ceremonies

Collaborate closely with Technical Team Lead, Product Owners, Business Analysts, and stakeholders to prioritize and groom the product backlog

Coach the team on Agile principles and practices, fostering a culture of continuous improvement and collaboration

Remove obstacles and impediments that hinder the team's progress, escalating issues when necessary to ensure timely resolution

Work closely with Salesforce Marketing Cloud developers and administrators to understand technical requirements and constraints

Track and report on team velocity, sprint progress, and project milestones, ensuring transparency and accountability. Support the Technical Team Lead in the tracking and assessment of the Agile KPI of the Product team

Resilient and problem-solver, the candidate will facilitate effective communication and collaboration within the team and across departments

Collaborate with cross-functional teams to identify and implement system improvements and best practices

Promote a positive team environment that encourages creativity, innovation, and excellence

QUALIFICATIONS:

Bachelor's degree in Computer Science, Information Technology, or a related field

Certified Scrum Master (CSM) or equivalent certification

Minimum 5 years of experience as a Scrum Master, with at least one year in a Salesforce environment

Understanding of Salesforce Marketing Cloud capabilities, including configuration, customization, and integration is an asset

Excellent communication, leadership, and facilitation skills

Experience with Confluence, Jira & Zephyr suitable

Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels

Fluent English required

Ability to work in a complex, fast-paced, distributed environment with high expectations