Client Services Specialist

Job Description

Client Service Specialist

Logistics

$22.00 per hour

Temp to Hire

Shifts Below

Lockbourne, Ohio (onsite)

Shifts Available:

Monday-Friday; 8:00a-4:30p

Monday-Friday; 3:30p-12:00a

Monday-Friday; 11:30p-8:00a

Friday-Sunday; 5:00a-5:00p

Friday-Sunday; 5:00p-5:00a

What you’ll be doing:

Responds to orders, general client inquiries, invoice questions and client complaints

Support 50 clients and 8-10 job sites

Communicate with leadership teams of clients and internal

Resolves issues with orders, delivery dates or service

Label packages and ensure packaging is correct

Pulling if reports and comparing/tracking data

Utilize Microsoft Excel and Smartsheet

Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution

Who we’re looking for:

Must be comfortable with learning quickly

Strong writing skills and email communication

Must have great attention to detail

Learn all warehouse functions

Knowledgeable with Microsoft Outlook – Dynamic Rules, Teams, and Excel

Functions, X-Look Ups, =SUM

Client service skills, quality focused and the ability to multitask

Familiarity with ChatGPT and Copilot

Freight forwarding knowledge

Strong conflict resolution skills

#ZR

Full-time