German Customer Support Officers - Monday to Friday

We are looking for German Support and sales Officers to join a growing team in Malta. This role will be on a Monday to Friday basis and its purpose is to support clients with existing products, whilst establishing needs to support the clients' as the company keeps growing.

Responsibilities:

Provide professional customer service for inquiries about company products and services

Open client accounts according to guidelines

Build rapport with customers and address issues relating to internet banking, onboarding, and mobile application

Maintain in-depth knowledge of company products and services for accurate information

Identify selling opportunities based on customer needs

Handle card cancellation and blocking requests

Issue new cards and handle renewals

Process transactions and outgoing payments accurately in company systems

Adhere to company policies, security guidelines, and industry standards

Keep required records

Assist with data gathering through phone, email, and chat

Support invoicing and payment allocation according to company policies

Assist with administrative tasks following company instructions

Communicate and collaborate with country coordinators and other departments

Monitor loan repayments and allocate payments in records

Perform other ad hoc duties as assigned.

Requirements:

Previous experience in an Online Customer Support or Sales position otherwise, in possession of a recent

Native or fluent level of German along with a fluent level of English (both spoken and written)

Strong communication skills, both verbal and written

Computer literacy

Team player, eager to learn and grow within the industry.

Customer oriented

Willingness to learn and expand horizons