Assistant Manager - Customer Care

We Are Hiring

Assistant Manager - Customer Care

Industry: Automotive

Explore your next career move with one of our leading client companies in the market!

Responsibilities

Oversee daily customer care operations and ensure high-quality service.

Manage a team of customer care executives and support their performance development.

Handle escalated customer issues and ensure timely resolution.

Implement and improve customer service processes and policies.

Monitor customer feedback and drive initiatives to enhance customer satisfaction.

Requirements

Diploma or degree in Business, Management, or a related field.

More than 5 experience in customer care or service management, preferably in the automotive industry.

Strong leadership, communication, and problem-solving skills.

Ability to work under pressure and manage multiple priorities effectively.

Proficiency in MS Office and customer service tools/software.