Director of Project Management

Key Responsibilities

Lead and mentor Project Managers and Business Analysts

Define project methodologies and governance frameworks

Align project delivery with business goals and executive strategy

Oversee CRM loyalty and e-commerce platform projects from discovery to deployment

Manage project portfolio, KPIs, risk, and quality assurance

Collaborate with Product, Development, UI/UX, QA, and Business teams

Resolve critical project issues and ensure stakeholder alignment

Drive process improvement, automation, and agile adoption

Qualifications

Bachelors or Masters in Business, Computer Science, Engineering, or related field

10+ years in project management, including 5+ years in leadership roles

Proven success in large-scale digital transformation initiatives

Strong knowledge of Agile and Waterfall methodologies

Excellent communication and stakeholder management skills

Experience in CRM, loyalty platforms, or e-commerce (B2C/B2B) preferred