Customer Service Representative - State Farm Agent Team Member

Job Description

Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Overview:

As a State Farm agency, we are an independent insurance and financial services provider with access to over 100 products and services through State Farm and our family of companies. With our team of dedicated professionals, we are seeking energetic individuals interested in helping our business grow through value-based conversations and extraordinary customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Benefits include:

Paid time off

IRA retirement plan with employer matching

Life insurance

Supplemental health & disability insurance

Base Salary plus unlimited commission

Individual and team performance based bonuses

Growth potential/Opportunity for advancement to management position within my agency.

Top notch sales and communication training

Friendly work schedule with evenings and weekends off

Growth and development alongside a team of motivated professionals

Listed pay range includes hourly base pay plus commission and team bonusResponsibilities:

Efficiently handle inbound service inquiries from new and existing customers.

Engage with existing customers to discover new needs involving insurance and financial services.

Handle escalated issues from customer service inquiries.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Maintain a strong work ethic with a total commitment to success each and every day.

Requirements:

Previous customer service or sales experience required

Currently licensed in Property and Casualty Insurance

Previous State Farm experience required

Proactive in problem solving

Ability to work in a team environment

Must be available to work the following schedule: Monday-Friday, 9am-5pm, No Weekends

About Our Agency:

Our Westerville agency started in January of 2020, and we opened our second location in Lancaster in October of 2024. We have been fortunate enough to rank within the top 5% of State Farm agents in the country. As a 3rd generation State Farm agent, we strive to provide an extraordinary experience for new and existing customers. If you are motivated to work hard and grow, and start a fulfilling career on a winning team, then now may be the time to apply.

See What Our Customers Say About Us:

Thank you for your interest in our opportunity, we look forward to hearing from you.

This is a remote position.

Full-time

Fully remote