Mill Sales Manager

Drive top-line growth, customer satisfaction, and increasing share of wallet at designated mills in West Java Area, Indonesia or any other assigned by superior.

Sales

Orders booked responsibility for whole offering

Promoting Valmet s offering and solutions, special focus on agreement based business

Identifying and documenting customer plans, needs and objectives and converting them into sales and development projects

Knowing customer s decision making and purchasing processes and guiding us through it

Working as a main negotiator or as support in sales projects, depending on the product. Agree the exact roles within the mill team and with the BU in question

Guiding mill teams towards bundling and value adding solutions

Keeping up to date with changes in the market situation and competitor activities

Account Receivables follow up

Account management

Developing a trusted advisor relationship with key customer stakeholders, working as lead point of contact for all matters

Keeping up to date with customer s strategy and objectives, organization and people

Expanding scope on existing customers and paving the way for whole offering (contracts, standards etc.)

Coordinating and leading of activities in the client interface, including communication with the customer, visits, product promotion, sales and success of delivery

Collecting and following customer feedback and satisfaction

Assisting with high severity requests or issue escalations as needed

Handling of claims

Perform according to Quality, Health, Safety, Environmental and other company’s management system, policies, practices and instructions

R51984