General Manager - Tap House

Job Description

Brewery Ommegang is recognized as a leader in the high-end beer segment. Brewery Ommegang is proud to be part of the Duvel Moortgat family of breweries which also includes Duvel USA and Boulevard Brewing Company. As the fourth largest craft brewery by volume in the United States, our beers and cider are built by our people, who are bound together by a devotion to our products and customers. We offer a competitive salary, employee bonus, medical/dental, 401k, educational assistance, parental leave, and other wonderful employee perks and benefits!

SUMMARY

The General Manager oversees and coordinates the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service satisfaction, food quality, cleanliness, and sanitation.

DUTIES & RESPONSIBILITIES

The General Manager leads every aspect of on-site visitation at Brewery Ommegang, creating an exceptional, elevated experience for all guests that benefits a super-premium brand

Oversee our three primary onsite businesses, with a combined revenue of roughly $3.5MM:

Caf

Retail store

Catering/on-site events

Develop and lead first-rate training programs for all consumer-facing employees within the visitor center (Taphouse), in collaboration with brewers and external resources, as required

Create, update, and maintain SOPs, training checklists, and recipe books

Create a culture of excellence throughout the Taphouse that is both demanding and rewarding for all employees, leading to increased effort on each employee's behalf and retention over time

Work with managers to increase profits per sale and control personnel cost

Oversees the Caf Front of House Manager, Tours and Store Manager, Executive Chef, and Events Coordinator

Align with the Events Coordinator to ensure efficient and effective execution of both on and off-site events

Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons

Work with the Executive Chef to ensure that all food and products are consistently prepared and served according to the restaurants recipes, portioning, cooking, and serving standards

Complete administrative and human resource paperwork and communication in an organized and timely manner

Ensure all equipment and property is kept clean and in good working condition through inspections and preventative maintenance programs

Control cash and receipts by adhering to cash handling and reconciliation procedures

Fill in where needed to ensure efficient operations and guest service standards are met

Work with Executive Chef and Store Manager to maintain inventories and the cost of goods sold

Ensure compliance with company policies, ADA, NYSLA, building code, and health department regulations

Lead regular meetings to communicate company and department information to employees

Recommend wage increases and promotions to HR for all personnel under managers supervision

Oversee the writing and design of the menu for the caf

Understand and analyze monthly Taphouse reports and communicate relevant information to direct reports

Assist in development and planning of marketing, advertising, and promotional activities to increase revenue

Sit with the Brewery Leadership Team to discuss current events and planning

Work to continually improve our Taphouse business plan by surveying retail demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates

Provide weekly updates to the Director of Operations on caf and retail business, KPI, and personnel issues

Embrace the Duvel Moortgat values: Passion, Quality, Sustainability, & IntegrityKNOWLEDGE, EXPERIENCE AND ABILITIES REQUIRED

Bachelors Degree preferred or equivalent customer service training

Previous experience in a hospitality-oriented business: restaurant management, retail management, and/or hospitality/hotel management (Minimum 5 years)

Must be able to work a flexible schedule when necessary, including holidays, weekends, and company events

Ability to operate and use a PC computer, proficient in Microsoft Office suite of programs and POS systems

Strong alignment to company culture and values

Strong leadership and management skills; ability to foster integrity, mutual respect, unity, creativity, accessibility, and fun for the employees

Ability to define problems, collect data, establish facts, and draw valid conclusions

Self-motivation and ability to work independently and with limited direction

Ability to collaborate and work well with management, peers, and across functions

Ability to effectively communicate verbally and in writing

Experience with Cost Accounting and budget developmentOTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

PHYSICAL REQUIREMENTS

Frequently stand and walk throughout the tap house during shifts, including during peak service hours

Frequently lift and carry items up to 50 lbs, such as beer kegs, cases, and supplies

Occasionally bend, stoop, kneel, or climb ladders to access storage or assist with maintenance

Frequently uses hands and arms to operate POS systems, handle inventory, and perform administrative tasks

Occasionally work in hot, cold, or noisy environments, especially during events or high-volume periods

Rarely sit for extended periods, as the role is highly active and supervisory

Occasionally works extended or irregular hours, including nights, weekends, and holidays, based on business needs

Full-time